Hotmail - "cannot get mail, the connection to the server failed"

iPhone 13

using iphone MAIL app

hotmail user for 20+ years

I can access all accounts using webpage or computer

emails will be downloaded onto iphone mail app inbox. Cannot send mail and error message is always present at bottom of the screen "Account error: hotmail. Details: "Cannot get mail. The connection to the server failed"


I have deleted the account and added numerous times. All other mail accounts (gmail) are working okay. I restarted iphone as well.


Please help. Very annoying!

iPhone 13, iOS 18

Posted on Jul 7, 2025 10:16 AM

Reply
1 reply

Jul 7, 2025 02:43 PM in response to sdd2266

sdd2266 wrote:

iPhone 13
using iphone MAIL app
hotmail user for 20+ years
I can access all accounts using webpage or computer
emails will be downloaded onto iphone mail app inbox. Cannot send mail and error message is always present at bottom of the screen "Account error: hotmail. Details: "Cannot get mail. The connection to the server failed"

I have deleted the account and added numerous times. All other mail accounts (gmail) are working okay. I restarted iphone as well.

Please help. Very annoying!

Your next step is to contact Hotmail support or look at their help site.

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Hotmail - "cannot get mail, the connection to the server failed"

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