Persistent Keyboard and Trackpad Issues on MacBook

I’m hoping someone in the community can offer guidance or share a similar experience.

I’ve been dealing with an ongoing issue with my MacBook’s keyboard. Since I purchased it, the keyboard has occasionally stopped working entirely, sometimes even at the login screen, making it impossible to access the device. In other cases, it stops mid-use while I’m typing, and the trackpad also begins behaving inconsistently (e.g., apps don’t open, the Applications tab appears randomly, or clicks are unresponsive in certain areas).

The device has been in for service multiple times during the warranty period. I’ve been told that major components related to the keyboard (including the keyboard and logic board) have been replaced—possibly more than once. Still, the problem continues.

When this happens, I have to rely on an external keyboard and mouse, which makes using a laptop very inconvenient, especially on the go.

As the warranty neared its end, I was advised to contact Apple directly. However, every time I’ve tried, I’ve been redirected back to the local service provider.

I’m a long-time Apple user and have always appreciated the reliability of the products. This is the first time I’ve encountered an issue that hasn’t been resolved through normal service channels, and I’d really appreciate any advice on what steps I could take now that the warranty has expired.

Thank you in advance for any help or insight.

Best,

Kristi