Will I get my Apple Watch replaced if it shows “Replacement product pending“?

Question

Level 1

14 points

Will I get my Apple Watch replaced if it shows “Replacement product pending“?

I’ve had my Apple Watch Series 6 since February 2021. The battery has degraded to 79%. I sent in the product through the Genius Bar at my local Apple Store. I was told they would replace the battery for a fee and send back my original Apple Watch. The status of my repair has shown for the past four days “Replacement Product Pending“ while also indicating “Your repair is completed” and “We’ll replace your product”. What does all this mean? Will I get my original watch back with a new battery installed or someone else’s refurbished watch? If it’s not my original watch, what do I do if something is wrong with it?

[Re-Titled by Moderator]

Original Title: Apple Watch Battery Service

Apple Watch Series 6

Posted on Jul 5, 2025 04:06 PM

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Answer 1

KiltedTim

Level 10

220,614 points

Jul 6, 2025 06:37 AM in response to DocSarvis

Yes, it will be identical to your existing model.

What I mean is it comes in a plain box and has a part number that identifies it as a service unit. There is no way for you or anyone at Apple to look at it and check the numbers, etc. to determine whether it is new or remanufactured.

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Answer 2

KiltedTim

Level 10

220,614 points

Jul 5, 2025 04:27 PM in response to DocSarvis

You will get a service replacement. It may be new or re-manufactured by Apple. There is no way for you or anyone at Apple to tell the difference.

It will come with a 90 day warranty.

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Answer 3

DocSarvis Author

Level 1

14 points

Jul 29, 2025 08:25 PM in response to adg203

It took 22 days from the time the service center received my Apple Watch until I received the replacement with a different serial number. The model number is slightly different in that it begins with the letter N rather than the letter M. It is possible that this is to reflect that my replacement does not have the Blood Oxygen sensor. I was told this would be disabled when I dropped off my watch. I believe this is because there was a lawsuit by Masimo against Apple that prohibits Apple from using their technology in its products. I did not receive any updates until I was eventually connected with a Customer Service representative. It seems like by putting my case on her radar helped to get a replacement sent to me, although that may be coincidental. Good luck getting your watch returned.

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Answer 4

Rudegar

Level 10

178,920 points

Jul 30, 2025 12:57 AM in response to adg203

if it was me then, rather than asking in a user helping other users forum

then I would try to reach out to apples official channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple

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Answer 5

adg203

Level 1

12 points

Jul 30, 2025 01:05 AM in response to Rudegar

Yes I did contact Apple and despite giving them my repair ID they asked me the same questions that looking up the repair id would tell them. They then just gave me a generic response. I was looking for a more realistic real world experience rather than a scripted apple reply

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Answer 6

DocSarvis Author

Level 1

14 points

Jul 5, 2025 04:40 PM in response to KiltedTim

Thank you for your response! I assume it will be the identical model number that reflects the color, is that true? What do you mean by there is no way for me or Apple to tell the difference?

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Answer 7

adg203

Level 1

12 points

Jul 29, 2025 03:44 AM in response to DocSarvis

How long did it take for the replacement to be sent out? I’m in the same situation and also have had ‘replacement product pending’ status for 4 days

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