my new iPhone 16 getting electric shock while its connected to charger
I phone 16 pro is getting electric short while its connected to charger
I phone 16 pro is getting electric short while its connected to charger
Hello!
Take it to a Genius Bar or Apple Authorized Service Provider (AASP) and have it examined before it burns your house down. Make sure you take your cable and adapter along so they can check those too:
Have a great day!
Hello!
Take it to a Genius Bar or Apple Authorized Service Provider (AASP) and have it examined before it burns your house down. Make sure you take your cable and adapter along so they can check those too:
Have a great day!
Have to tried to use a different charger or cable? Are you plugged into a grounded outlet?
Try a different charging plug and cable and if you're still getting an electrical shock, immediately schedule an appointment at your Apple Store Genius Bar and let Apple test your phone --> Genius Bar Reservation and Apple Support Options - Apple
In addition to what lobsterghost1 has provided, bring your cable and power adapter with you as well so that entire circuit can be tested.
Should it check out okay with Apple, you may need to have an electrician check your house wiring for grounding.
Thank you for participating in the Apple Support Community.
We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
my new iPhone 16 getting electric shock while its connected to charger