About 90% of the songs in my library that I’ve tried don’t play. There are thousands so I’ve not checked most of them. But this is a sample of new, old and iTunes match songs. A slightly lower frequency of songs in Apple Music itself exhibit the same problem. On iOS there’s no error. The song just doesn’t play. On Mac I’d you attempt to play or on iOS if you attempt to download you receive the following message: “The item cannot be downloaded. The item you have requested is not available for download” This issue is across all Apple devices which in my case are all up to date on the latest versions of MacOS, iPadOs or iOS.
I reached out to Apple and was escalated to a senior advisor who informed me that he’s seeing that this is a known issue that’s currently being investigated. There’s no known ETA. The advisor said there was no reason to try anything to make it work, e.g., turning sync off and then on, etc., because it was being investigated. Apparently creating the ticket doesn’t guarantee Apple will update me of the status of my reported problem.
I found it to be an odd coincidence that this all started yesterday after I activated a replacement iPhone 16 Pro Max under AppleCare. My thinking being that adding this new device to my account possibly resulted in this problem. But considering it’s across all devices, that seems less likely.
Also my 1 day old iPhone has overheated twice. The one it replaced did so probably 10 times.
[Edited by Moderator]
