Email and text issues after restoring iPhone 14 Pro from iCloud

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Level 8

48,156 points

Email and text issues after restoring iPhone 14 Pro from iCloud

Due to a passcode issue, I had to erase and restore my iPhone 14 Pro from the cloud. The data restored fine. However, I cannot make or receive either emails or messages. When I tried to send an email it immediately says message failed. Same with texting. Does anyone have any suggestions as to what might be the problem and how I can fix it? Thanks.

-- Rich

[Re-Titled by Moderator]

Original Title: Can't send or receive emails or texts after restoring iPhone 14 pro from the cloud

Posted on Jul 1, 2025 11:12 AM

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Answer 1

ChrisJ4203

Level 10

235,661 points

Jul 1, 2025 11:26 AM in response to Rich839

The ability to make or receive calls is a carrier issue. The same with SMS, but if you are trying to send iMessages, they are data, and if you are not connected to wi-fi, that also could have something to do with your cellular connection. Do you see that you are connected to cellular with bars showing in the upper right corner of the phone? See this support document for not being able to make or receive phone calls. If your call fails or you can’t receive calls on your iPhone - Apple Support

As I said earlier, SMS is a carrier feature, iMessage is data, so you need to ensure that iMessage is activated. Check that in settings. You can go from there, and if you need more help, come back.

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Answer 2

Rich839 Author

Level 8

48,156 points

Jul 2, 2025 02:45 PM in response to Rich839

Thanks to all who responded. You were right. I contacted my carrier and they were able to resolve it over the phone. It was an eSim issue. I needed to change a couple of settings, and then the carrier was able to reactivate my phone.

I much appreciate your responses. They pointed me in the right direction.

-- Rich

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Answer 3

Rich839 Author

Level 8

48,156 points

Jul 1, 2025 12:31 PM in response to ChrisJ4203

Thanks, Chris,

Much appreciated.

No, I don't have bars at the top right hand corner. Just the words SOS. WI-FI is on.

However, I have a second iPhone on this account, using the same hookups and settings, and the second phone does show bars and functions properly.

I didn't see any Messaging page with a toggle for on/off.

-- Rich

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Answer 4

KiltedTim

Level 10

220,638 points

Jul 1, 2025 12:34 PM in response to Rich839

You need to contact your cellular carrier.

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Answer 5

ChrisJ4203

Level 10

235,661 points

Jul 1, 2025 12:45 PM in response to Rich839

You have celluar issues, that is why you are seeing SOS. You need to contact your carrier. You are not connected to their network.

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Answer 6

Jul 2, 2025 03:13 PM in response to Rich839

I am wondering if you re-entered your appleID in the settings and checked iCloud (through settings) as well. Then I would open the Apple Mail app and click the edit button to be sure you’re logged in to Mail. And finally, sometimes all it takes for me to get an app rebooted is logging into Mail or ICloud in safari

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