Software Crash - Adobe Media Encoder CS 6

Question

procuts Author

Level 1

8 points

Software Crash - Adobe Media Encoder CS 6

Would anyone have any thoughts on resolving this issue noted in the Adobe crash log:

Process: AdobeGCClient [328]

Path: /Library/Application

Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient

Identifier: AdobeGCClient

Version: ??? (???)

Code Type: X86-64 (Native)

Parent Process: UpdaterStartupUtility

[278]

Date/Time: 2025-07-01

12:04:51.962 -0400

OS Version: Mac OS X 10.6.8

(10K549)

Report Version: 6

Exception Type: EXC_BREAKPOINT

(SIGTRAP)

Exception Codes: 0x0000000000000002,

0x0000000000000000

Crashed Thread: 0

Dyld Error Message:

Library not loaded:

/usr/lib/libc++.1.dylib

Referenced from: /Library/Application

Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/../Frameworks/libtbb.dylib

Reason: image not found

Binary Images:

0x7fff5fc00000 - 0x7fff5fc3be0f

dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2>

/usr/lib/dyld

Earlier Mac models

Posted on Jul 1, 2025 09:42 AM

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Answer 1

Kurt Lang

Level 9

67,602 points

Jul 1, 2025 09:51 AM in response to procuts

You aren't going to get much help here. Call Adobe. Yes, I know they've passed the point where they will handle CS6 issues, but it can't hurt anything to try. Otherwise, go to Adobe's forums:

https://community.adobe.com/?r=forums&cgen=KH8NV5Z1&mv=other

Be aware that many of the users on their forums aren't very helpful. Rather than trying to help, expect to see a lot of responses like, "CS6 is obsolete. You should upgrade." Or other very similar answers from even high ranking members who've been there for a long time.

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