2021 macbook air screen freezes, can’t connect to internet in safe mode

When I start my computer the screen is frozen but cursor moves but won’t do anything. I’m in a hotel and when I try to restart in safe mode I have no way to connect to the internet. I’ve redownloaded Sequioa at home a couple of times. I’m not home to use a Time Machine backup. Sometimes it seems to work fine but then the screen freezes again on startup. I’m at a conference and really need my computer. This has been happening off and on now since I think I first loaded Sequoia. Sequoia caused huge issues on my iMac way back when but was able to resolve the issue eventually. I feel like I’ve tried everything I can find on the internet with no success yet.

MacBook Air

Posted on Jun 30, 2025 07:45 PM

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2 replies

Jul 2, 2025 06:24 PM in response to SeaTownGirl

Do you have a USB mouse to try?


Does the Trackpad work if you access the Startup Options screen? This is outside of the OS and if the Trackpad doesn't work here, then you most likely have a hardware issue of some sort.


You can try running the Apple Diagnostics to see if any hardware issues are detected. Diagnostics are only useful when they detect a problem.


If a USB mouse works, then it most likely indicates a hardware issue with the laptop.


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2021 macbook air screen freezes, can’t connect to internet in safe mode

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