“Unknown error” during phone number verification when creating a child account

Hi All,


I wanted to create a child account, but when i need to verify my phone number i put in the text from the SMS and get this error "cannot create account - unknown error".


I've tried to create the account via family on my phone, also tried to create it on the childs phone, all with the same error.


Phones involved:


iPhone 13 - iOS 18.5

iPhone 8 - iOS 16.7.11


[Re-Titled by Moderator]

Original Title: Not able to create Child account


Posted on Jun 30, 2025 3:59 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

“Unknown error” during phone number verification when creating a child account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.