Detecting viruses after a fake lockup message on Macbook Air

How do you know if you have a virus? Got fake computer lock-up on Facebook.



[Edited by Moderator]



MacBook Air 13″, macOS 14.6

Posted on Jun 28, 2025 06:15 AM

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Question marked as Top-ranking reply

Posted on Jun 28, 2025 01:54 PM

This is not about detecting viruses (Apple products are not compatible with Microsoft Windows viruses and cannot run them).


This is about detecting scams.


Some key points in a scam:

  1. The messages never mentioned you by name (they don’t know it).
  2. Suspicious accusations (claiming you have a virus when they have no physical access to your device).
  3. Threatens "account closure" or other urgent excuse in an attempt to get a reaction.
  4. Never click an unsolicited link. This directs you to a scammer who is (most likely) working in an organized scam call center in another country.


That’s all the evidence you need to block, report and delete the message.


In closing:

If you receive a suspicious email or SMS text message that looks like it's supposed to be from Apple, please email it to reportphishing@apple.com. 


Learn how to ⇢ Recognize and avoid phishing messages, phony support calls, and other scams.


Good luck! 👋🏼😉

3 replies
Question marked as Top-ranking reply

Jun 28, 2025 01:54 PM in response to Drentoid

This is not about detecting viruses (Apple products are not compatible with Microsoft Windows viruses and cannot run them).


This is about detecting scams.


Some key points in a scam:

  1. The messages never mentioned you by name (they don’t know it).
  2. Suspicious accusations (claiming you have a virus when they have no physical access to your device).
  3. Threatens "account closure" or other urgent excuse in an attempt to get a reaction.
  4. Never click an unsolicited link. This directs you to a scammer who is (most likely) working in an organized scam call center in another country.


That’s all the evidence you need to block, report and delete the message.


In closing:

If you receive a suspicious email or SMS text message that looks like it's supposed to be from Apple, please email it to reportphishing@apple.com. 


Learn how to ⇢ Recognize and avoid phishing messages, phony support calls, and other scams.


Good luck! 👋🏼😉

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Detecting viruses after a fake lockup message on Macbook Air

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