I traded in my old iMac 27" to be replaced with new iMac 27", but Apple thinks I still own the old iMac, especially the Apple tech support people. How do I let Apple know that I own only one iMac 27" purchased in year 2020?
[Re-Titled by Moderator]
Original Title: My old iMac was sold to Apple to be replaced with a new iMac. How to let Apple know the trade occurred.
iMac 27″, macOS 15.5
To remove a device form your account
Go to Settings > [username] > [device name] on an iPhone or iPad.
or go to Apple menu > System Settings > [username] > [device name] on Mac.
Or log into https://appleid.apple.com/account/manage
Then in the Devices section click on your device.
To remove a device, click on the Device name and then click Remove from account.
The above should have happened if you used the following instruction before returning the old Mac: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
Also, if it was still covered by AppleCare, see: Cancel or change the payment method for your AppleCare plan - Apple Support
Trade-in confirmation for old iMac with Apple
