Mail not allowing me to customize sender address

New thing this morning, the app is not allowing me to put in a frequently-used mask address to either send a fresh new message or respond to a message from a site I subscribe to. When the message template opens it limits sender address options to 1) those registered with my personal Apple user account or 2) the opportunity to create a NEW one via Hide My Mail. Totally unable to drop in the existing masking address. Never before has this been a problem.

I do not see any control options under Settings/Apps/Mail.

I’ve searched for prior reports but not seeing anything. Any help appreciated.

Cheers

Al G

iPad Air, iPadOS 18

Posted on Jun 25, 2025 08:34 AM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail not allowing me to customize sender address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.