I dropped my Mac and now get the message "You shut down you computer becuase of a problem". Help with EtreCheck

Yeah it was a decent drop and now I get that message every few times i start up the computer. Just wondering the theres anything I can do. I included a link to my EtreCheck Report if anyone wants to help explain to me what might be wrong since there were no major issues found.


I did boot in safe mode and the message didnt appear but when I restarted normally right after it did appear. I tried redownload Mac OS through Recovery Mode but for some reason it wouldnt let me. IDK if it's because I have a third-party harddrive in my Mac of what.


Im just hoping that down the road this wont turn into a major issue. Any helo is appreciated!


[Edited by Moderator]

MacBook Pro 13″, macOS 12.7

Posted on Jun 20, 2025 9:26 AM

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Jun 20, 2025 10:03 AM in response to JoeDesjardins

We cannot access the file on the Google account because it is not properly shared. Besides it is better to post the file on this forum directly so that it remains visible after you revoke access to it. See this article for attaching the file using the forum toolbar:

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community


Most likely you have a hardware issue of some sort just based on cause & effect. It could possibly be as simple as a loose cable connection, but more likely something snapped internally if it was a severe impact.


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Jun 21, 2025 8:37 AM in response to HWTech

I suggest you un-install MalwareBytes until you can get your Mac STABLE. Once stable you can decide then whether to re-install.


Do not allow its virus-checking to run at all times in the background. you do not have a strong enough Mac with a large enough RAM memory to allow that. Since you are running MacOS later than MacOS 11 Big Sur, it uses a crypto-locked Virtual System Volume, so spontaneous virus infection is essentially impossible.


Your Time Machine drive was not connected when you ran this scan, so we have no idea whether that could be a contributing factor.


your Boot Drive Read and Write speeds are comparable, suggesting no INHERENT drive issues.


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Jun 21, 2025 8:38 AM in response to JoeDesjardins

Chrome is particularly resource-intensive because it installs Google which renders your Mac a full time information-harvesting and -uploading "bot" for Google's purposes. Those processes can't be turned off or disabled, even if you quit the Chrome browser. Even without knowing what else is installed on that Mac it is all but assured a multitude of Google's automatically updating virus-like processes are causing your Mac to work overtime.


Get rid of it. No one needs Chrome. Follow these removal instructions.


—senior contributor John Galt


https://support.google.com/chrome/answer/95319?hl=en&co=GENIE.Platform%3DDesktop#zippy=%2Cmac


https://chromeisbad.com/


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Jun 20, 2025 3:36 PM in response to JoeDesjardins

Sorry Rookie mistake with sharing that file. Would love to know any thoughts on what might be wrong and how big a deal it is I cant beleive theres people on here who actually want to help out random strangers so thanks

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Jun 22, 2025 7:38 AM in response to JoeDesjardins

<< Is there any chance my SSD will suddenly. crap out on me down the road and I’ll lose everything? >>


Absolutely, YES, even if it were an Apple SSD and had never suffered any drops.


If you do not have a recent local, disk-based backup, your computer is like a ticking Time bomb. You are only one disk failure, one mainboard failure, one crazy software, or one "oops" away from losing EVERYTHING! Drives do not last forever. It is not a question of IF it will fail, only WHEN it will fail. In addition, you never know when crazy software or Pilot Error throws away far more than you intended.


If you are using another direct-to-disk backup method that you prefer, and you currently have a recent disk-based backup, that is great. If not, you should consider using Built-in Time Machine. Take steps to acquire an external drive as soon as possible. If you buy one, a drive 2 to 3 times or larger than your boot drive is preferable for long term trouble-free operation. Do not pay extra for a drive that is fast.  (You can get by for a while with a "found" smaller drive if necessary, but it will eventually become annoying).


Attach your external drive and use

Settings > General > Time machine ...


... to turn on Time Machine and specify what drive to store your Backups on.  It may ask to initialize the new drive, and that is as expected. APFS format is default format if running MacOS 11 Big Sur or later.


Time machine works quietly and automatically in the background, without interrupting your regular work, and only saves the incremental changes (after the first full backup). Time machine backs up your machine — including every connected drive that is in a Mac compatible format. it can not back up Windows format drives.


Time Machine's "claim to fame" is that it is the backup that gets done. It does not ruin performance of the rest of the computer while doing its backup operations. You do not have to set aside a "Special Time" when you only do backups. When you need it, your Time machine Backup is much more likely to be there.


How to use Time Machine to Backup or Restore your Mac:

Back up your Mac with Time Machine - Apple Support


Time Machine may spend all afternoon making your first full backup. You can continue to do your regular work while it does this. The first Full Backup is by far the biggest backup.



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Jun 20, 2025 7:16 PM in response to JoeDesjardins

I don't see anything in the EtreCheck report that would cause such a problem since that error message you quoted is typically associated with Kernel Panics, however, sometimes those panic logs don't get saved.


The only items of concern to me is CCCleaner. Anti-virus software, cleaning/optimizer apps, and third party security software are not needed on a Mac and they usually cause more problems than they solve. Plus CCCleaner has changed ownership many years ago, so what once was a respected utility on Windows.....I would not trust it at all now even for Windows users, and definitely not for a Mac since it is not needed at all.


I'm thinking the problem may be due to your internal SSD perhaps being knocked loose. I know it is screwed in, but I have occasionally seen SSDs in a laptop needing to be reseated. Or perhaps some other internal cable connection could have been knocked loose.


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Jun 22, 2025 7:58 AM in response to HWTech

The Disk Utility doesnt come back with any errors when i run first aid but it also doesnt give me a messaeg saying "no errors". The S.M.A.R.T. Status says verified. Seems like its proabbly not a big issue. The only thing Im wondering about is why when I tried to reistall MacOS in Recovery Mode it wouldnt let me click on my harddrive. It is a third party one but its been working fine for me.

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Jun 22, 2025 9:44 AM in response to JoeDesjardins

To properly check that Boot drive, you need to use the tiny "View" menu to select "Show all devices". Once shown, check the Physical device, the container-disk and then each partition in the container-disk. This is best done from Recovery, so that the Boot drive is not in use in any way.


In Recovery you will see a drive named "MacOS Base System" of size about 2 GB, which is a disk image pulled from the Boot ROM to run Recovery, Disk Utility, and Installer. Because the Boot drive is not actively being used, it is ready for a Deep repair, if needed.


Your 13-in 2105 MacBook Pro does not have the added complications of T2 chip.

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Jun 22, 2025 5:28 PM in response to JoeDesjardins

I would just try completely removing the internal SSD & reinstalling it. IIRC, the Timetec SSD has a native Apple proprietary SSD connector & does not require an SSD Adapter. If I'm incorrect, then it would be necessary to also remove & reinstall the SSD adapter as well.


If a loose SSD is the problem, then this should be enough to take of it.


Definitely follow @Grant's advice for frequent & regular backups.


FYI, First Aid only checks the integrity of the file system. The "SMART status verified" shown in Disk Utility is very misleading as well since it won't trigger until any drive failure is very severe....besides even if it showed the SMART status as failed....it would not necessarily mean the SSD was bad (long story). Sometimes an SSD can have issues that may be reflected in the SMART health attributes, but usually they can be "fixed" by resetting the SSD. In my own personal experience a failing SSD will not show any warning signs with the SMART health attributes, but instead the SSD's own controller will fail suddenly with little warning other than the SSD disappearing & causing Kernel Panics. The SSD's controller has no SMART health attributes to monitor. If you find any Kernel Panic logs referencing "nvme" or "ans2", then the SSD likely has a problem.


Since the laptop suffered an impact....I would expect the issue is due to a loose connection (best case) or it caused a cracked joint that would require special skills to repair (not worth it for an older computer).


When an SSD fails, it will usually fail to go ready & be seen by the computer which typically occurs when powering on the computer or waking it from sleep. Sometimes the SSD just needs more time to power on before it can go ready. Option Booting could possibly provide that extra time.

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Jun 23, 2025 12:47 AM in response to JoeDesjardins

Re: “ Is there any chance my SSD will suddenly. crap out on me down the road and I’ll lose everything?”


Possibly. There would be such a chance even without a drop, and this is one of the reasons why one makes backups of anything important.


You have been making backups and updating them periodically?!?

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I dropped my Mac and now get the message "You shut down you computer becuase of a problem". Help with EtreCheck

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