Unable to access Apple Account on my iPhone 14 with “Account Details Unavailable” error

Name, phone numbers, email” and “payment & shipping” settings are not available on my iphone. And I can not manage anything within my iCloud settings. Its just gives me a pop-up saying “Account Details Unavailable” and that I can get a verification code - but that doesn’t help because i cannot access any of my settings in my iCloud. Please advise


[Re-Titled by Moderator]

Original Title: Can’t access Apple account in my settings 

iPhone 14, iOS 18

Posted on Jun 19, 2025 8:12 PM

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Jun 19, 2025 9:48 PM in response to IroIroIR

Interesting. You two are not the only people reporting this as of late. Probably be best to do a report of this issue here: Product Feedback - Apple


Also contact Apple Support:



If y’all find a solution kindly report back. Thank you.


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Jun 19, 2025 8:31 PM in response to kriya2308

Hello!


Are you a minor? Is Screen Time enabled on your device? Is your iPhone managed by an MDM? Do you have VPN’s installed? Have you installed iOS Beta 26? Any recent changes to the device which may cause this?


Thanks for now.

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Jun 19, 2025 8:41 PM in response to kriya2308

Same issue as of today. Wanted to change my password, but couldn't access my account. Just Account Details Unavailable, over and over with no reason. Changed my password on the website instead, went to log in on my phone and "Verification failed" over and over again. T_T


Not a minor. No screen time. Not managed by anything. No VPN. No betas installed. No device changes.

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Unable to access Apple Account on my iPhone 14 with “Account Details Unavailable” error

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