Issues with not receiving rewards due to technicality?

Apple Card sent a promotion in April where if you used a link through Booking.com, you received 5% cashback. I only received 1% cash back so I called Goldman Sachs. They said because I typed my Apple CC number in versus using the Apple Pay icon (I really don't remember which I did) that I wouldn't receive the 5%. They said I could cancel and rebook through Booking.com to remedy it (even though the promotion has now expired) but our vacation is Sunday and I don't want to mess it up.


Should I go in for round 2 with customer service? It seems a bit manipulative to deny the promotion, sent from Apple Card with their logo at the top (not Apple Pay), because I didn't click on "Apple Pay," which deducts from my Apple Card.

Posted on Jun 18, 2025 10:15 AM

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Posted on Jun 18, 2025 10:26 AM

No need to expend any effort w/ “Round 2.”


Promotions that are contingent on using ApplePay mean ApplePay.


Using the Virtual AppleCard … or the Titanium AppleCard … are NOT ApplePay.


The difference in similar-sounding terms is subtle, but the difference in meaning is significant.


Sorry, but those a just the facts.



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Question marked as Top-ranking reply

Jun 18, 2025 10:26 AM in response to RoadWarrior1974

No need to expend any effort w/ “Round 2.”


Promotions that are contingent on using ApplePay mean ApplePay.


Using the Virtual AppleCard … or the Titanium AppleCard … are NOT ApplePay.


The difference in similar-sounding terms is subtle, but the difference in meaning is significant.


Sorry, but those a just the facts.



Jun 18, 2025 10:45 AM in response to RoadWarrior1974

Just as a reference for future readers that might stumble upon this thread, it’s easy to tell which method was used. The physical titanium card, virtual card and Apple Pay token all have different last 4 digits. You can see the different sets of numbers by clicking on the icon that looks like a card with numbers at the top of the Apple Card screen in your Wallet app.



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Issues with not receiving rewards due to technicality?

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