Iq-institute claimed that the test was a one-time, small payment, but after receiving my results, I was charged an additional €40. There was no mention of this extra charge anywhere, and it feels like I’ve been misled. I tried to contact customer service to ask about the charge, but I never got a response. It’s very frustrating, thought I’d share what happened to me — maybe it’ll be useful to others.
iMac (M3, 2023)
Even if the test results were decent (which they weren’t), the billing experience cancels everything out. The charge appeared without any interaction from me, and I didn’t even receive an email about it. Next time I’ll be more careful, I just wanted to take an IQ test, but ended up feeling disappointed.
I saw a few comments on other forums about this charge, but didn’t think it would happen to me too. Should’ve listened.
Wasn’t expecting the €40 charge either. They really should make that clear upfront.
It’s the lack of communication that really bothers me. No confirmation email, no warning, and when I tried to ask about the charge, I got nothing back. Completely unprofessional.
I sent three messages to their “support” and haven’t gotten a single response.
They don’t notify you about the charge, which is quite strange, considering the amount that was charged.
You will all reach a wider audience if you leave reviews for the app. Let perspective purchasers know what you experienced.
€40 Charged After One-Time Payment Promise on iq-institute
