Unable to use email linked to deleted Apple Account

I’ve been trying to add my new email address to my Apple Account and set it as my main primary email. However, each time I go through the process I receive a verification code, enter it, and then get an error saying the request "could not be processed."


After contacting Apple Support, I was told that this email address is still “linked” to an Apple Account that was previously deleted. Because of that, I’m not allowed to reuse it on my current account.


To me, this seems quite unreasonable. If the old account was deleted, shouldn’t that release the associated email address for reuse? It feels unfair to permanently restrict an active email just because it was once tied to an account that no longer exists. I rely on this email as my main inbox and would prefer not to keep using an outdated one just because of this technicality.


Has anyone else ever encountered this issue or perhaps found a workaround? Any insight or help would be much appreciated.



[Re-Titled by Moderator]

Original Title: Email Linked to Deleted Apple Account

Posted on Jun 15, 2025 03:56 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 15, 2025 05:19 PM

That is, in fact, to be expected. Per https://privacy.apple.com/account, on the Delete your Account page:


The email address that you use with your Apple Account, [email address], won't be available for use with any new or existing Apple Account. A one-way hash of this email address will remain on file with Apple. For third-party (non-Apple) domain accounts, this one-way hash is deleted after six years, at which time it can be reused.

To suggest a change, you can leave a suggestion at https://apple.com/feedback.

Similar questions

3 replies
Question marked as Top-ranking reply

Jun 15, 2025 05:19 PM in response to justwooba

That is, in fact, to be expected. Per https://privacy.apple.com/account, on the Delete your Account page:


The email address that you use with your Apple Account, [email address], won't be available for use with any new or existing Apple Account. A one-way hash of this email address will remain on file with Apple. For third-party (non-Apple) domain accounts, this one-way hash is deleted after six years, at which time it can be reused.

To suggest a change, you can leave a suggestion at https://apple.com/feedback.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to use email linked to deleted Apple Account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.