Teacher Verification Problems when trying to buy Mac Studio online.

Hi, I'm looking to buy a mac studio with the bundled pro software. I am a fully qualified teacher working in Shanghai for the last 5 years. I went to store in Shanghai and they said I must buy online as the store only offers the base units. However, I've tried to buy and it asks to verify with Alipay to check my teaching ID. However, it only accepts Chinese certificates. There seems to be no way to verify my status to qualify for the discounts. The other two options are again only available to Chinese nationals. I have a very good rating with Alipay; this just seems very strange.

iPhone 15, iOS 18

Posted on Jun 15, 2025 6:44 AM

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1 reply

Jun 15, 2025 4:12 PM in response to CelloPanda1971

We are all end users just like you so there is not too much we can do to assist. Apple is the hosts to these user to user forums however they do NOT read or participate in the forums. To reach Apple, navigate to the on-line store and there should be a phone number you can use to call Apple's on-line store so you can speak to an advisor. If you cannot locate that number then simply call AppleCare and they will direct you, you can find the number by clicking AppleCare Contact Info and then selecting your country and the number will appear. Explain your needs to the AppleCare advisor and they can assist in transferring the phone call to the correct area.


By the way, it also may be possible that your teaching credential is not recognized in Apple's ecosystem, I am not trying to indicate that with any surety, it's just a possibility. You will really need to speak to someone with first hand knowledge and I also strongly recommend reading (and fully understanding) the Terms & Conditions to Apple's Educational discount program in China.

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Teacher Verification Problems when trying to buy Mac Studio online.

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