Safari 18.5 cannot load discussions.apple.com

Whenever I try to visit a link on discussions.apple.com, Safari 18.5 starts to load the page then hangs about 1/5 of the way through the progress bar.



I do not have any Safari extensions enabled and have deleted all cookies for Apple websites, yet the problem persists.


Firefox 139.0.4 has no problem loading any page on discussions.apple.com




MacBook Air 13″, macOS 15.5

Posted on Jun 13, 2025 7:20 AM

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Posted on Jun 17, 2025 6:40 AM

A Pi-hole can absolutely be a contributing factor. It comes under the general heading of Check for VPN or other security software in If Safari doesn't open a page or work as expected on Mac which is the reason I emphasize the need to follow all of its suggestions even if they appear to be trivial or inapplicable.


Excerpted from its documentation,


"The Pi-hole® is a DNS sinkhole that protects your devices from unwanted content, without installing any client-side software."


That is precisely the reason Apple incorporates this passage in their suggestions:


"If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software."


That passage is all-encompassing and broad in its implications, but I respectfully suggest you reconsider the comment "I have tried every suggestion in that link, every-single-suggestion." when you have not.


Aside... I do not dispute the fact a Pi-hole is a certainly a brilliant and well-executed concept. The problem with troubleshooting this site (Apple Support Communities) is that it incorporates a number of unique and proprietary features designed to protect it from exploitation and abuse. A few years ago those exploits began accelerating at a rapid pace, and many changes were implemented to address them. You know something is happening when you encounter the "We'll be right back" annoyance.


Similar challenges have no sign of abating even today — I'm specifically referring to AI-generated "chatbot" replies and questions that have the potential to overwhelm this site, rendering it useless to everyone but robots.


ASC is orders of magnitude greater than similar support forums or websites in that regard, and it is decades ahead of them in its defenses. Our Community Managers are tight-lipped about them to an almost ridiculous extreme, and if you were to contact Apple Support they are certain to be completely in the dark about them.


That's the reason you need to simplify things on the client end as much as possible. I'd start with the Pi-hole because investigating various and sundry Safari-specific settings on the Mac is certain to be even more time-consuming.


Or, just reserve Firefox for the exclusive use of this particular website. It may be the most expedient solution. I would be as reluctant to remove the Pi-hole as you are likely to be.

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Jun 17, 2025 6:40 AM in response to Possum66

A Pi-hole can absolutely be a contributing factor. It comes under the general heading of Check for VPN or other security software in If Safari doesn't open a page or work as expected on Mac which is the reason I emphasize the need to follow all of its suggestions even if they appear to be trivial or inapplicable.


Excerpted from its documentation,


"The Pi-hole® is a DNS sinkhole that protects your devices from unwanted content, without installing any client-side software."


That is precisely the reason Apple incorporates this passage in their suggestions:


"If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software."


That passage is all-encompassing and broad in its implications, but I respectfully suggest you reconsider the comment "I have tried every suggestion in that link, every-single-suggestion." when you have not.


Aside... I do not dispute the fact a Pi-hole is a certainly a brilliant and well-executed concept. The problem with troubleshooting this site (Apple Support Communities) is that it incorporates a number of unique and proprietary features designed to protect it from exploitation and abuse. A few years ago those exploits began accelerating at a rapid pace, and many changes were implemented to address them. You know something is happening when you encounter the "We'll be right back" annoyance.


Similar challenges have no sign of abating even today — I'm specifically referring to AI-generated "chatbot" replies and questions that have the potential to overwhelm this site, rendering it useless to everyone but robots.


ASC is orders of magnitude greater than similar support forums or websites in that regard, and it is decades ahead of them in its defenses. Our Community Managers are tight-lipped about them to an almost ridiculous extreme, and if you were to contact Apple Support they are certain to be completely in the dark about them.


That's the reason you need to simplify things on the client end as much as possible. I'd start with the Pi-hole because investigating various and sundry Safari-specific settings on the Mac is certain to be even more time-consuming.


Or, just reserve Firefox for the exclusive use of this particular website. It may be the most expedient solution. I would be as reluctant to remove the Pi-hole as you are likely to be.

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Jun 16, 2025 8:03 AM in response to Possum66

Now things become complicated. To obviate the potential concern of some unknown corrupted User Account setting, create a new, temporary User Account according to Add a user or group on Mac - Apple Support. That takes only a few minutes and will advance troubleshooting.


You do not need to sign in to an Apple Account or do anything else in particular to set up that Account, because you will be deleting it shortly after testing.


Log in to that Account and determine if the same problems with this site manifest while logged into it.


  • If it does not, then a methodical and time-consuming approach may be necessary to determine your subsequent actions. Write back for some preliminary steps.
  • If it does, then reinstalling macOS becomes justified according to How to reinstall macOS - Apple Support. That doesn't usually fix things though, so some preliminary steps may be worthwhile especially since the problem seems isolated to this site and no other. Again, write back for suggestions.


Delete that temporary User Account when you are finished with it: Delete a user or group on Mac - Apple Support.

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Jun 16, 2025 6:52 AM in response to John Galt

Sorry John, your post was not helpful. As I stated in my original post, Mozilla Firefox 139.0.4 (the latest version) has no problem getting to discussions.apple.com, which is how I am able to post this reply.


My Safari browser basically locks up trying to load this page until I hit the "Stop loading this page" button (X).



This has been a problem on Safari for months.


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Jun 17, 2025 5:39 AM in response to Possum66

Now things are getting really frustrating.


This is my 3rd attempt to reply to John's suggestion of creating a new User account on my Mac.


Rather than post the text again, which seems to get completely eaten by this website, I will attach a screenshot of a saved PDF of this thread after I posted my 2nd attempt at a reply.




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Jun 17, 2025 6:07 AM in response to Possum66

(posting from Safari 18.5 on my M1 MBAir)


For completeness I bypassed my Pi-Hole & my router is now using the default ISP DNS servers.


I can now see discussions.apple.com on Safari 18.5 and (hopefully) post a reply without it getting eaten.


It appears my Pi-Hole does influence whether or not I can connect to this website, so I will assume this was the culprit all along.


John, thank you for the help and suggestions, sorry to have wasted your time.


possum

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Jun 17, 2025 11:17 AM in response to John Galt

Hi John,


Thank you for the reply and information regarding ASC and the challenges it faces on a daily basis, which I had not appreciated. I should have started my troubleshooting with bypassing my pi-hole, especially after you clearly posted instructions for me to follow, no matter how trivial. I appreciate your follow up.


Thank you and all those who contribute to ASC to helping others through our support issues.


possum

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