What to do if iPhone 16e has no signal on giffgaff?

Newphonesshouldntbethishard wrote:

I’ve just bought an iPhone 16e, the WiFi calling works, but it is not finding a network signal- so if I leave the house I can’t use my phone. I’ve done the standard troubleshooting, restarted the phone, reset the phone, reset network settings, checked carrier updates, removed sim etc, but no luck. Sim worked fine in my old phone. Getting incredibly annoyed at having nothing but a paperweight at the moment

[Re-Titled by Moderator]

Original Title: iPhone 16e no network signal on giffgaff

Well you should be annoyed at GiffGaff since you pay them a monthly service to use their cellular data.

Report the issue to their support.

It is GiffGaff that has to provision access from your phone for use on their network. Until they do that, you will not have service. Your phone is working fine, your cell service is not.

In amongst the rest of your "standard troubleshooting", what did gifgaf say when you reported the problem to them?

Newphonesshouldntbethishard wrote:

They went through all the carrier settings with me to make sure they were correct and checked my sim that it was working as it should. All was fine. Sorted now, the issue was with the phone, although neither Apple or EE (the original network provider) could work out exactly what was causing it.

What was the issue with the iPhone that was the cause of the problem? It is not uncommon to have a previous carrier lock their Network to the device, but not sure if that was the issue. There is nothing on your device that you can do to solve the problem, the carrier needs to remove the lock and not something Apple can do.

Hello~ Click on below…

If your call fails or you can’t receive calls on your iPhone - Apple Support

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