Where to email/contact regarding in-store retail experience?

Does anyone know how to contact Apple regarding the in-store retail experience? I’ve looked through Apple's website and support pages, but all the options focus on products, apps, or websites. There doesn’t seem to be any category/contact for addressing issues related to its physical stores. I suppose that absence also says something about how little emphasis the company places on the in-person retail experience...


If anyone has successfully contacted the company about a similar issue, I’d appreciate it if you could share how you did it. Thank you!




Posted on Jun 12, 2025 05:07 PM

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Jun 13, 2025 05:46 AM in response to applemangonut

Welcome!


There is no longer an electronic way to report experiences—good or bad—with Apple sales, support or service. If a retail store issue, contact the manager first. Otherwise I recommend a well-penned business letter to AppleHQ:



or Apple's nearest corporate office shown when you select "Contact Apple' from the links at the bottom of your country' or region's Apple home page:




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Where to email/contact regarding in-store retail experience?

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