2012 mac when promoted to erase from external mac installer gives error "-69877"

whenever i boot my mac from an external hard drive (cannot boot normal through any other means usually) and i hit reset password in terminal and then erase mac, it says error couldn't open device


any help is appreciated



iMac 24″, macOS 13.5

Posted on Jun 9, 2025 10:47 PM

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Jun 11, 2025 2:26 AM in response to hriday113

hriday113 wrote:

whenever i boot my mac from an external hard drive (cannot boot normal through any other means usually) and i hit reset password in terminal and then erase mac, it says error couldn't open device

any help is appreciated


Predicated on use by-line " iMac 24″, macOS 13.5 "


This would be an Apple Silicon Computer


Reset Computer Password  for the Administrator Account Password


Apple Silicon M1 / M2 / M3 / M4 Computer 


Choose Apple menu > > Shut Down


If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose.


Do not  attempt a Restart to access this feature.


The computer Must be Shutdown and pause for about 10 seconds before moving forward


Press and hold the power button on your Mac until you see “Loading startup options.”


Click Options, then click Continue. 


Top Tool Bar >> Utilities >> Terminal


Type resetpassword as one word and no spaces


Press Return key


Follow the prompts and remember the New Password

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2012 mac when promoted to erase from external mac installer gives error "-69877"

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