iPod Touch won't connect to wifi.
Back in November 2024, I took my iPod Touch (6th gen) to The Fix inside Walmart for a repair. It need a new battery from their diagnostics when I said the screen is lifted. So, they took about two weeks to actually work on it. Then they gave me the price for replacing the battery and the screen but with a black cover since they do not have a white one. After I paid for it, the device would not connect to my wifi network or any for that matter. While I know it's outdated at this point, I just want to erase it. I followed all instructions but it still requires me to connect to wifi and sign out of my apple account but it won't let me do that. I need help on how to do this. I called the apple store and they hung up on me. Geek squad won't help since I had a bad customer experience with a product last time. I'm at my wit's end with this thing. I need help.
(I hope the images below would help illustrate the problem)
[Edited by Moderator]
iPod, iOS 12