Brand new Apple Watch Ultra 2 49 mm screen gap between display and aluminium frame

Dear Apple Support Team,


I am writing to express my concern regarding a manufacturing issue with my recently purchased Apple Watch Ultra 2. I have noticed a visible gap between the display and the aluminium frame,which appears to be unusual and concerning for a premium product of this kind.

This gap raises worries about potential dust or moisture ingress and compromises the overall aesthetic and build quality that Apple products are know for. I have taken care of watch as per guidelines,and this issue was present from the beginning (or "has developed over time" - adjust based on your case).

I kindly request your assistance in resolving this matter.I would appreciate a thorough inspection of the device and a possible replacment or repair under warranty.

Please advise on the next steps I should follow to address this problem.


Apple Watch Ultra 2

Posted on Jun 9, 2025 4:01 AM

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Brand new Apple Watch Ultra 2 49 mm screen gap between display and aluminium frame

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