How do I replace a broken color-matched Magic Mouse for my father's iMac M4 under warranty?

Thanks to everyone for your input — especially @muguy, @DI.Johnson, and @Rudegar. I’d like to address all of you with one clear and complete reply.

This is not just about a defective mouse.

It’s about Apple selling a coordinated, premium product experience, and then offering no structured or coherent way to preserve it when a part fails.

The Magic Mouse included with the iMac M4 is not a generic accessory.

It’s color-matched to the iMac shell, part of the bundled set, and promoted as a key part of the aesthetic experience Apple claims to stand for. That’s what we bought. That’s what Apple marketed.

The mouse stopped working after just five months. It’s under full warranty.

I contacted Apple Support. The only solution offered was to bring it to an Apple Store in Milan.

My father is 82 years old and cannot travel.

Yes — as @DI.Johnson pointed out — I could theoretically go myself.

But I live 60km outside Milan. That’s like asking someone from Monroe, NY to drive into Manhattan just to replace a mouse — under warranty.

No courier, no mail-in support, no alternative. Just: “go to the store.”

And no — @muguy — there was no offer from Apple to even send a temporary mouse (not even a white one).

I had to solve this on my own:

• I bought a white Magic Mouse from Amazon so my father could at least use the iMac
• Then I bought a refurbished blue Magic Mouse from Refurbed — with my own money, just to restore the setup Apple sold us

@Rudegar – I already submitted product feedback. But feedback isn’t resolution.

We shouldn’t need to rely on workaround hacks and guesswork to restore what Apple promised as part of a premium product experience.

Let’s stop pretending this is about who carries the mouse where.

This is about Apple failing to provide continuity, flexibility, and actual customer care in the face of a clearly documented, warranty-covered issue.

I’m not asking for sympathy. I’m asking for accountability — and for a support experience that reflects the standard Apple claims to represent.

I understand, but that’s exactly the problem. Apple assumes physical travel is always an option. It isn’t — not for an 82-year-old customer. There’s no courier, no alternative, and the mouse isn’t even replaceable or purchasable separately. This is a failure of design and support.

Thank you. I’ve already submitted detailed product feedback and also contacted Apple directly. Unfortunately, the system is closed — there’s no actual resolution path when a customer just wants to pay for the same item again. That’s the point of my post.

I agree — none of us here controls what Apple does.

But communities like this are where real user stories get heard.

And when enough people speak up about consistent failures in Apple’s support model, it becomes harder for the company to ignore.

This post isn’t about demanding someone here “fix” my problem.

It’s about documenting an experience, and calling attention to a systemic flaw in how Apple handles basic warranty issues — especially outside the U.S.

Saying “this is between you and Apple” is technically true.

But if every discussion ends like that, nothing ever changes.

I’ve chosen to stay in the ecosystem for 35+ years because I believed in the experience — not just the hardware.

And I’m still here, trying to make noise because I care.

As Steve Jobs once said:

“The people who are crazy enough to think they can change the world are the ones who do.”

Old enough to remember that?

I am.

That’s why I’m still talking — even if it’s just about a mouse.

Yes, I’m aware — that’s exactly the point.

The standard process might make sense for a laptop or iPhone.

But for a Magic Mouse?

No pickup, no option to pay for a replacement, and not even the product available for purchase.

So sure, “generally” you go to the store…

Just don’t call that premium support.

Update — in case anyone’s wondering how this ended:

I bought two replacements myself.

One standard white Magic Mouse from Amazon, arriving tomorrow.

And one refurbished blue model from Refurbed — same as the original.

Problem solved — by me, not Apple.

After 35+ years in the ecosystem, it’s the first time I’ve ever felt this let down.

Not by a product. By the process.

The hardware failed.

The support model? That’s what’s really broken.