Zoom VDI Media Synchronization Problems: Mac-to-Windows 365 Cloud PC Configuration

Problem Statement

We're experiencing media desynchronization when conducting Zoom meetings through a Windows 365 Cloud PC environment accessed from Mac endpoints. The primary symptom is audio-video timing misalignment during video conferences, suggesting potential issues with media processing pipeline optimization.

Technical Configuration

• Client Hardware: Mac Mini (macOS Sonoma 14.5/14.6 & 15)
• Virtual Environment: Windows 365 Cloud PC with Zoom VDI client
• Zoom Architecture:
  • Zoom VDI Client (Windows 365 cloud PC)
  • Zoom VDI Plugin for Mac (local endpoint)
• Network Infrastructure: Consistent high-bandwidth connection verified
• Software Versions: Latest software releases of both VDI components

Symptom Analysis

• Primary Issue: Persistent audio-video desynchronization with noticeable camera feed latency
• Secondary Effects: Intermittent echo artifacts requiring session restart
• Configuration Impact: Mac-side Zoom adjustments yield no improvement
• Plugin Effectiveness: No observable performance differential with/without VDI plugin
• Comparative Baseline: Identical Windows 11 endpoint configurations operate without synchronization issues

Technical Investigation Areas

1. Plugin Integration Verification

• What diagnostic methods can confirm successful VDI plugin initialization and client-server handshake?
• Which logging mechanisms or system indicators validate media redirection engagement?

2. Mac Plugin Capability Assessment

• Does the current Mac VDI plugin implement equivalent media optimization compared to Windows counterparts?
• What is the media processing architecture—hardware acceleration vs. software fallback rendering?

3. Platform-Specific Constraints

• Are there documented macOS compatibility issues affecting VDI plugin performance?
• What is Zoom's development timeline for achieving feature parity between Mac and Windows VDI implementations?