MacBook Pro 2017 crashed after automatic macOS Ventura update

My 2017 MBP Touchbar, running Ventura, recently performed an automatic update during the night, and in the morning I was left with the notification ‘A critical software update is required for your Mac, but an error was encountered during install’. Two options, shut down or try again, which doesn’t work. Tried reinstalling OS from recovery, but still have the issue. Boots ok in safe mode. Won’t let me login to my Apple account, and says no camera installed. Going round in circles here! Any ideas please?



[Re-Titled by Moderator]

MacBook Pro 13″, macOS 13.7

Posted on May 26, 2025 6:20 PM

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Question marked as ⚠️ Top-ranking reply

Posted on May 27, 2025 9:22 PM

Owl-53 wrote:

Each time you joint into these types of issue

I, for one, become more and more impressed with the level of knowledge you have amassed

Let us hope the embedded iOS situation can be salvaged

Thank you again

I'm naturally curious which is both good & bad. I will also hold back some details that are not immediately relevant in some threads. I added the extra information here because an OS update may have led to this condition. Could be a coincidence, or maybe there was a latent issue that became a full blown issue by some change with the latest update which has change how something is being accessed or utilized. Maybe it is now accessing a "broken" aspect that was not being accessed before the update.


There is usually very little information about many Apple issues online. Many times I am spending hours researching to figure out what is happening (or not happening). I have to figure out if there is a hardware or software issue. And try to figure out ways to minimize any repair costs. Sometimes that involves trying to find work arounds if possible. I'll take clues I find online & use that to dig further, to explore & even experiment. It is getting harder & more frustrating with the more recent Macs. One of these days it will force me to retire since it is quickly becoming less enjoyable & fulfilling.


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Question marked as ⚠️ Top-ranking reply

May 27, 2025 9:22 PM in response to Owl-53

Owl-53 wrote:

Each time you joint into these types of issue

I, for one, become more and more impressed with the level of knowledge you have amassed

Let us hope the embedded iOS situation can be salvaged

Thank you again

I'm naturally curious which is both good & bad. I will also hold back some details that are not immediately relevant in some threads. I added the extra information here because an OS update may have led to this condition. Could be a coincidence, or maybe there was a latent issue that became a full blown issue by some change with the latest update which has change how something is being accessed or utilized. Maybe it is now accessing a "broken" aspect that was not being accessed before the update.


There is usually very little information about many Apple issues online. Many times I am spending hours researching to figure out what is happening (or not happening). I have to figure out if there is a hardware or software issue. And try to figure out ways to minimize any repair costs. Sometimes that involves trying to find work arounds if possible. I'll take clues I find online & use that to dig further, to explore & even experiment. It is getting harder & more frustrating with the more recent Macs. One of these days it will force me to retire since it is quickly becoming less enjoyable & fulfilling.


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May 27, 2025 10:05 AM in response to Owl-53

Owl-53 wrote:

A critical software update is required fo… - Apple Community

Thanks to my colleague @ HWTech

If reinstalling macOS did not help, then it means you have a hardware issue of some sort which is affecting the Touchbar. The problem is macOS is unable to upload the EmbeddedOS to the Touchbar.

Good advice.


I would add that at this point since it seemed to have occurred after an OS update... the laptop must be connected to the Internet during the boot process in order to be able to download a copy of the EmbeddedOS (aka the critical software update) for the Touchbar. That is because whenever macOS has a problem uploading the existing copy of the EmbeddedOS to the Touchbar, it will actually delete that copy of the EmbeddedOS thinking it is damaged. So until that EmbeddedOS is available to macOS to upload to the Touchbar, the system will remain in this nasty loop. Safe Mode seems to avoid the forced requirement of a working Touchbar so there is no need for macOS to upload the EmbeddedOS (or download a fresh copy to replace the missing one).


This will only work if the EmbeddedOS was corrupted during the update, otherwise if a hardware issue is responsible for the failed upload of the EmbeddedOS to the Touchbar, then that hardware issue must be resolved first.


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MacBook Pro 2017 crashed after automatic macOS Ventura update

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