'An unknown error occurred [21]' downloading from Apple Music
Hi,
Hopefully someone can provide some insight into this problem, because it's baffled me.
I have an Apple Music account and download some music to my NAS.
I recently downloaded an album without problem. Today, Music informed me that a Dolby Atmos version of the album was available. I have Dolby compatible equipment, so I followed the instructions to delete the old download and redownload the album.
At which point I kept getting an error message:
There were problems downloading some purchased items.
There were problems downloading some purchased items.
There was a problem downloading “track name / album / artist”. An unknown error occurred (21).
...
Clicking an individual track in the pop-up error just says I should check the network is active (it is) and try again (I have, still doesn't work).
The album plays fine as a streaming piece, it's just downloads that seem to be broken for this album.
So far I have tried the following steps:
- Quitting Music
- Logging out of the Mac
- Restarting the Mac
- Signing out of my account in Music / Signing back in
- Deauthorising / reauthorising the machine
- Deleting the album from my Library and adding it again (it can be added, just not downloaded).
No success.
I've tried downloading other albums from Apple Music - they all download just fine, so I am confident the NAS is working fine and Apple Music can see it okay.
The Mac is up to date with MacOS 15.5.
If anyone has an insight that might help - thank-you!
Mike.
Mac mini (M4)