Unable to access Prime Video on my iMac

Question

Level 1

17 points

Unable to access Prime Video on my iMac

I used to be able to access Prime Video from my dock. But starting yesterday I no longer can? When I try a load the Prime Video app I keep getting the message You can't use this version of the app "Prime Video" with this version of macOS. You have the macOS 12.7.6 and the app requires macOS 12.0 or later. Frankly doesn't make sense? Isn't 12.7 above 12.0 OS. I've tried using Amazon for help in trying to resolve this problem, but I'm just chasing my tail there!!!!! So, can the Apple community be of help? This problem seemed to start yesterday after I tried to use the app "find me". I had to sign into my Apple account to do so. But it seems there after the problem with the Prime Video app started. I used to have app installed on my computer and was located in the dock at the bottom of the screen. But, now that app shows a white cross through it, showing it is not operative. So, the attempts to install it again. To no avail. I need help! Can anyone shed some light on what is happening? Appreciate any help.

[Re-Titled by Moderator]

iMac 27″, macOS 12.7

Posted on May 20, 2025 03:41 PM

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Answer 1

Phil0124

Level 10

214,393 points

May 21, 2025 05:52 AM in response to sciencemagic

sciencemagic wrote:

I used to be able to access Prime Video from my dock. But starting yesterday I no longer can? When I try a load the Prime Video app I keep getting the message You can't use this version of the app "Prime Video" with this version of macOS. You have the macOS 12.7.6 and the app requires macOS 12.0 or later. Frankly doesn't make sense? Isn't 12.7 above 12.0 OS.

Yes, it is. So it should install.

I've tried using Amazon for help in trying to resolve this problem, but I'm just chasing my tail there!!!!! So, can the Apple community be of help? This problem seemed to start yesterday after I tried to use the app "find me". I had to sign into my Apple account to do so. But it seems there after the problem with the Prime Video app started.

Not sure what app you are referring to, but that's unlikely to have caused the issue with Amazon Prime.

Do you mean "Find My"?

I used to have app installed on my computer and was located in the dock at the bottom of the screen. But, now that app shows a white cross through it, showing it is not operative. So, the attempts to install it again. To no avail.

Why?

What happens when you try to install it again?

You would need to remove it first from the Mac. To do, so go to the Applications Folder in Finder, and drag the app to the trash can. This should remove it from the dock too.

Then open the Mac App Store and try to download the App again.

https://apps.apple.com/us/app/amazon-prime-video/id545519333

If you get any error messages, please post them here.

I need help! Can anyone shed some light on what is happening? Appreciate any help.

Also, post a screen shot of what happens when you click on the App on the Dock so we can see the error message.

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Answer 2

dialabrain

Level 10

133,529 points

May 22, 2025 11:35 AM in response to sciencemagic

macOS 13.0 is Ventura. You would need at least a 2017 iMac to install it. If you've never downloaded Prime Video before you won't be able to download 10.6.3.

As far as Time Machine, see: Back up your Mac with Time Machine - Apple Support

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Answer 3

sciencemagic Author

Level 1

17 points

May 21, 2025 07:47 PM in response to Phil0124

Hello Phil0124,

Thank you for your detailed reply. When I try and install it again I just keep getting the same message, You can’t use this version of the application “Prime Video” with this version of macOS. "You have macOS 12.7.6. The application requires macOS 12.0 or later." I get that message no matter how many times I try to reinstall the app.

I can probably remove the app icon from the dock but haven't yet. The app icon just sits there with a white cross though it. Frankly, not sure the app is installed. But if is NOT installed why is it in my dock?

When I follow your instructions about the Mac App Store and downloading the app from there, I just keep getting the VERY same error message. You can’t use this version of the application “Prime Video” with this version of macOS. "You have macOS 12.7.6. The application requires macOS 12.0 or later."

And that seems to be the real issue here. I can 't download that darn app, no how no way. Even though I should be able to? 12.7 supersedes 12.0!

I'm not having much luck in posting a screen shot I get when I try and download the app. But it is as I have stated.

Certainly appreciate your help if you can some how remedy this peculiar and bazaar problem. If this is a Amazon problem they don't seem to recognize it? Thanks a bunch, Phil0124

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Answer 4

dialabrain

Level 10

133,529 points

May 21, 2025 10:31 PM in response to sciencemagic

FWIW, Amazon Prime Video 10.76 does not work in Monterey. Either there is a bug in it or Prime Video now requires macOS 13. If you have a Time Machine backup of Amazon Prime 10.63, that works in Monterey.

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Answer 5

6x6

Level 6

18,219 points

May 20, 2025 04:16 PM in response to sciencemagic

Yes, your Mac should be compatible with the app. Amazon released an update 1 day ago: version 10.76. Is this the one you are using?

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Answer 6

May 22, 2025 01:22 PM in response to sciencemagic

you don't need a separate app. I'm running High Sierra (OS X 10.13) and can access Prime through my browser, which I then make full-screen when watching a video.

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Answer 7

dialabrain

Level 10

133,529 points

May 22, 2025 03:42 PM in response to sciencemagic

That would be correct. I forgot all about watching Prime online.

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Answer 8

sciencemagic Author

Level 1

17 points

May 21, 2025 07:57 PM in response to 6x6

6x6,

Thanks for your reply. Not sure about the version 10.76 Amazon Prime Video app? The ONLY info I get when I try and download the app is as stated. You can’t use this version of the application “Prime Video” with this version of macOS. "You have macOS 12.7.6. The application requires macOS 12.0 or later." that is the ONLY response I get when I try and download the app from no matter where I try and download it.

Are you stating that Amazon Prime Video's new version is 10.76. How does that relate to my imac 12.7 version that I'm using to try and load the app? Thank you, 6x6. Appreciate your help.

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Answer 9

sciencemagic Author

Level 1

17 points

May 22, 2025 10:13 AM in response to dialabrain

Hi dialabrain,

I'm new to using my Mac. So I'm going to need some help if you could provide that help. Understand it appears Prime Video won't work with my Monterey 12.7. Does that in your opinion explain the error message I keep getting when I try and download the app?

What is macOS 13? I presume it is a newer version? Can you please explain "Time Machine"? Could you please explain how I could backup Prime Video 10.63. to my Mac. Or, direct me to instructions of how to use Time Machine? Appreciate your help, dialabrain.

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Answer 10

sciencemagic Author

Level 1

17 points

May 22, 2025 03:30 PM in response to christopher rigby1

Hi christopher,

Thanks for you reply. So, you're stating I don't even need the Prime Video app to view a sporting event on Amazon Prime Video? Just pay for the subscription to Prime Video and watch the event on my imac. Is this correct? Appreciate your help.

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Answer 11

sciencemagic Author

Level 1

17 points

May 22, 2025 03:53 PM in response to dialabrain

dialabrain, Thanks again. So, even though I can't download the Prime Video app. I really don't even need it to watch a sporting event on Prime Video. Just pay the subscription fee and I'm good to go. Great. Solves that problem all together I guess, regardless of Prime 10.63 or 10.67.

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Answer 12

May 23, 2025 08:28 AM in response to sciencemagic

sciencemagic wrote:

So, even though I can't download the Prime Video app. I really don't even need it to watch a sporting event on Prime Video. Just pay the subscription fee and I'm good to go. Great. Solves that problem all together I guess, regardless of Prime 10.63 or 10.67.

Correct - I've watched live Liverpool matches on Prime in Firefox, and I just make it full screen; the same when I'm watching a Prime movie. I actually didn't even know there was a Prime Video app! So yes, you're good to go.

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