Why does two-step identification code take so long to arrive on new iMac?

This happens with all my credit cards, medical charts, bank accounts, so it is not my internet or an issue with one particular credit card website.


[Re-Titled by Moderator]

iMac 24″, macOS 15.4

Posted on May 17, 2025 1:33 PM

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Posted on May 17, 2025 8:30 PM

Perform this test in an effort to advance troubleshooting. Compose a message to yourself but send it as SMS text instead of using Apple's iMessage service (which those 2FA codes don't use). Ideally you would perform that test on a non-Apple device, but you can use an iPhone. To do that with your own iPhone, start a text message as you normally would.


  • A grey iMessage should be in the text field prior to typing, which is merely an indication the recipient (you) is able to receive iMessages.


Tap the blue "send" icon (up arrow) as you normally would. Then, immediately tap and hold the blue message text you just sent. A contextual menu will appear.


  • If you do not tap and hold that blue message quickly enough, the correct contextual menu will not appear, so try again.


Tap Send as Text Message.


Does it take an equally long time for that message to appear on your Mac? If so it would confirm the problem lies with your cellular service provider, otherwise it suggests the problem lies with your Mac.


Presumably, you are using Safari when this problem occurs? Are you using anything that may contribute to that problem, such as a VPN?

14 replies
Question marked as Top-ranking reply

May 17, 2025 8:30 PM in response to Little_Tahoma_Climber

Perform this test in an effort to advance troubleshooting. Compose a message to yourself but send it as SMS text instead of using Apple's iMessage service (which those 2FA codes don't use). Ideally you would perform that test on a non-Apple device, but you can use an iPhone. To do that with your own iPhone, start a text message as you normally would.


  • A grey iMessage should be in the text field prior to typing, which is merely an indication the recipient (you) is able to receive iMessages.


Tap the blue "send" icon (up arrow) as you normally would. Then, immediately tap and hold the blue message text you just sent. A contextual menu will appear.


  • If you do not tap and hold that blue message quickly enough, the correct contextual menu will not appear, so try again.


Tap Send as Text Message.


Does it take an equally long time for that message to appear on your Mac? If so it would confirm the problem lies with your cellular service provider, otherwise it suggests the problem lies with your Mac.


Presumably, you are using Safari when this problem occurs? Are you using anything that may contribute to that problem, such as a VPN?

May 17, 2025 8:01 PM in response to Little_Tahoma_Climber

Since they are text messages, I think the expectation is: I log into the banking website on my mac, and I expect the text to appear on my iPhone instantly. And there would be a redundant duplicate message arriving on the mac as well. Sounds like it takes 45 minutes to get the text on the iPhone as well. Have you tried a different browser? If on Windows you are using Chrome, then use Chrome on the mac too. Also, if you’re on a work computer doing this, there’s probably a delay due to the security implementation on your Mac: IT departments is delaying delivery.

May 18, 2025 10:15 AM in response to Little_Tahoma_Climber

banks etc will be sending sms for double auth, not iMessage. Your test shows that sms arrives as expected (when sent from an Android). So the question is: why did sms on x-day take 45 minutes to arrive? I suspect it had something to do with the sms service the bank etc were using, e.g., if they were all using Twilio and Twilio was having problems on x-day. Today, it took more than 2 minutes. Did it take as many as 45-60 again? Or has the time decreased?

May 19, 2025 1:44 PM in response to Little_Tahoma_Climber

If Chrome were merely a browser like any other, it would be ok to leave it installed. The problem with Chrome is its real "payload" — that being Google's invasive information-harvesting processes that run constantly, even if you're not using Chrome, even after you quit the app. Since Google updates those processes as background tasks on its own schedule, it can be difficult to correlate poor performance to it. But you probably knew that already.


If you should want to use a different browser for troubleshooting purposes (or any reason whatsoever) Brave is a fine choice, as is Firefox, as are others I don't use as often... but Chrome might as well be a virus. It does the exact same things as a "computer virus" would, and in the exact same manner. The only real difference is that it's easy to uninstall.

May 18, 2025 6:32 PM in response to Little_Tahoma_Climber

Had two friends with Androids send me SMS messages. They arrived immediately after they were sent. Not on a VPN or a work computer.


That advances troubleshooting considerably, but the next step would require using your iPhone. From your followup comment it appears to have been the culprit.


Be sure to uninstall Google Chrome unless you want to invite a host of unrelated problems. Follow Google's uninstallation instructions. They are effective.

May 17, 2025 7:02 PM in response to dialabrain

That makes sense, but it is taking 45 minutes to an hour to receive the text with the code when I request it on the new iMac. It happened with three different vendors today. Yet if I request it on my Windows Laptop it is instantaneous and it was always instantaneous on my former iMac. I can't imagine the vendors are actually waiting that long. Some of them have a 10 minute limit to enter the code. I am just wondering if there is some setting on the Mac that have not activated.

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Why does two-step identification code take so long to arrive on new iMac?

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