How do I fix frozen screen and Touch Bar issues on my MacBook Pro?
My Touch Bar on MacBook Pro isn’t working and screen is frozen. What steps should I take in order to fix it
[Re-Titled by Moderator]
MacBook Pro 13″, macOS 14.3
First, let’s see if this issue happens in Safe Mode:
- Shut down your Mac.
- Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.
- Select your startup disk. It's named Macintosh HD, unless you changed its name.
- Press and hold the Shift key, then click the “Continue in Safe Mode” button below your startup disk.
- Log in to your Mac. You might be asked to log in again.
If the strange behaviors do not occur, then it may possibly be a software issue.
If the issue doesn't continue in safe mode:
Leave safe mode by restarting your Mac normally, then try to reproduce the issue.
If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.
If the problem persists, then let’s try this:
If none of those ideas work, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Call 1-800-APLCARE.
- Contact Support.
- Mac Support.
- Mac User Guide.
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
