Apple Pay not working due to risk rating

I got a new iPhone 16 Pro in February. Transferred everything across from my old iPhone 12 mini. All of my bank cards worked fine in Wallet, on my old phone.


Tried to add all my cards to the new device. My two UK-based bank cards (Mastercard) worked the first go. My other cards - with two Australian-based banks (Visa and Mastercard), my Amex, and my Wise, all declined with the same error message which said "Card Not Added" and to contact the card issuer.


I called Apple support that afternoon, they ran a bunch of diagnostics, said it all looked normal, and told me to wait 7 days before calling back. Amex called me the next day saying they'd detected fraud and to check whether it was me trying to add the card. I said it was, they stayed on the line with me and let me add it. So - I have 3 cards that do work in Apple Pay: 2 from Monzo in the UK that uses Mastercard as the PNO (worked automatically when I tried to add it), and my Australian-based Amex (needed Amex to call and sort out).


It is also possible for me to add my Australian Visa that keeps declining on my device, to my boyfriend's iPhone - works every time (I've done it at least twice). This suggests it isn't to do with the card, bank, or PNO.


I've called my other two banks and Apple countless times over the past four months. No one can resolve this. I've read other posts in this community about risk ratings and profiles and I'm certain that this is what has happened with my account. One of the banks contacted Mastercard for me who said that these risk ratings are out of their control, too.


Apple refuse to accept that it's anything to do with them. My next step was going to be to create a new Apple ID and sign in on either my current or old phone, and add the cards, to prove it's something to do with the Apple ID (noting that after I removed the cards from my iPhone 12 mini, I couldn't re-add them - started getting the same error message as on my 16 Pro).


The part of this whole story that I don't understand is why some of my cards work when others don't - the Monzo cards are Mastercard, so is one of my Australian bank cards, but one works and the other doesn't. Amex had the same problem as other cards but actively called me to run a security check and were clearly able to lift it to let me add the card.


I've tried contacting Visa and Mastercard directly but they won't deal with individuals. Apple have sent me up the wall with their total lack of help. One of my banks doesn't even *see* my requests to add my card in their system - it's clearly getting blocked before it even gets there.


I've seen questions from people with the same problem - did anyone ever manage to get it fixed? If you did, how did you do it? And if there's anyone with intimate knowledge of these processes and can explain to me why some cards work but others don't with the same Apple ID (despite, presumably, the same risk profile or rating), I'd love to understand.


This whole episode has turned me so hard off Apple, I regret buying this new phone so much. If it doesn't get resolved I think I'll just resell and move to Android...


Appreciate any and all advice that people can provide. Thanks so much!

iPhone 16 Pro

Posted on May 13, 2025 8:22 PM

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May 14, 2025 4:54 AM in response to annakats8

You’re assuming several factors that are incorrect. One, if it were your Apple Account (formerly Apple ID) none of your cards would work. The fact that some cards do work and others don’t is actually a proof that it’s a bank and/or PNO issue.


Not all banks and PNO’s will rate your risk the same way. Use of Apple Pay is at the PNO’s and bank’s discretion. This is proven by your statements about American Express resolving the issue. American Express is both the bank and PNO and at a high enough level they can sort it out internally and they did.


The information Apple provides is most on your iPhone. Your iPhone will encrypt and provide information about your iPhone usage, Message app, Apple App Store, iTunes and location, if available. It’s encrypted on your device, sent to Apple Servers, re-encrypted and sent to the PNO. If the PNO validates your information, it’s sent to the bank for approval. If denied, an error message is sent telling you to contact the bank. It’s how the system works.


Here is the list of what your device shares.


  • Your credit, debit, or prepaid card number
  • The name and billing address associated with your Apple Account
  • General information about your Apple Account activity (for example, whether you have a long history of transactions within iTunes)
  • Information about your device and, if using Apple Watch, the paired iOS device (for example, a device identifier, phone number, and the name and model, for both your Apple Watch and paired iOS device)
  • Location at the time you add your card (if you have Location Services enabled)
  • Account or device history of adding payment cards
  • Aggregated stats relating to the information from payment cards you’ve added or attempted to add to Apple Pay


Legal - Apple Pay & Privacy- Apple


Notice in particular the last two items. Repeatedly trying to add cards and failing is an aggregated process. Each time a card failed, the PNO knows and knows other cards have failed. Many algorithms will assume fraud especially after 5 attempts. That’s the behavior of a fraudster. Also working against you is having associated your card(s) on another device with another Apple Account. Again, a behavior of fraudsters.


The bottom line is the banks use risk analysis algorithms that are evaluating you differently. The limited information I have sounds like the geographic location of your device (and presumably you) is different from the banks location and possibly the PNO. Banks are particularly suspicious of cardholders adding a card to electronic wallets when overseas. Some banks, possibly based on past experience, just flat out refuse to add a card if the device is overseas. Another huge red flag for some banks is the use of a VPN. Fraudsters always use a VPN and use of one by someone trying to be verified for Apple Pay is extremely suspicious.


Are you using a VPN? Have you tried using the banks app or website to add a card?




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May 14, 2025 5:15 AM in response to Jeff Donald

Hi Jeff, thanks for your reply, it's helpful.


To clarify, I'm located in Australia. I lived in the UK for a couple of years and took my iPhone 12 mini with me - swapped regions on my phone, added my new UK cards no dramas, kept my old Aussie cards in my wallet, everything was fine. I moved home with the same phone, swapped regions back. All my cards continued to work in Apple Pay/my wallet / nothing changed.


Issues began when I bought a new iPhone 16 Pro here in Australia, and set it up. I did the automatic transfer, everything seemed to work fine except for several of my cards not being able to be added to my Wallet. Like I said in my original post, the UK-based cards worked, Amex didn't until they called me to sort it, and my Australian bank cards plus my Wise card (which I set up in the UK) have never worked. The especially confusing part for me is that the UK based Mastercard cards work, but the Australian based Mastercard cards don't.


I appreciate your point that some cards working suggests it isn't the Apple ID - I tried to set up a different one tonight on my old phone and it made no difference.


And no, I've never used a VPN. No idea why my devices have been identified as fraudulent (I can't add the cards in question to my iWatch or my old iPhone 12 mini either). Worth noting my boyfriend's iPhone has come with him from the UK, also changed regions, and my cards all work on his phone.


I don't use any apps like Telegram, I've never been the victim of fraudulent activity (to my knowledge)... the only thing that happened remotely recently was that I flagged a transaction I didn't recognise on one of my UK cards in January and it was temporarily frozen, but when I realised what it was I told them and they unblocked it. All over in a matter of an hour.


I guess that leaves me with trying to understand who to contact to fix this, if Apple say it's not them, and Mastercard (via one of my Aussie banks) says they can't do anything either?


Just at a total loss really. But I really appreciate all the information you've shared, thanks again.

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Apple Pay not working due to risk rating

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