When I download the Microsoft Teams App to my MacBook Air, it lands in the dock but when I open it, it gives me an error message saying ' we've run into an issue and then restart' . Restarting it doesn't fix it. I have deleted the app, updated the MAC OS system and tried re downloading but it still doesn't work. It worked fine before but started doing this about 6 weeks ago. Any tips anyone??
[Re-Titled by Moderator]
MacBook Air 13″
Odd... works for me on an M3 iMac and an M4 MBA with no problems.
Delete the app again, then delete the following files (not all of them may exist)
~/Library/Caches/com.microsoft.teams
~/Library/Caches/com.microsoft.teams.shipit
~/Library/Application Support/Microsoft/Teams
~/Library/Application Support/Microsoft/Teams/Application Cache/Cache
~/Library/Application Support/Microsoft/Teams/blob_storage
~/Library/Application Support/Microsoft/Teams/Cache
~/Library/Application Support/Microsoft/Teams/databases
~/Library/Application Support/Microsoft/Teams/GPUCache
~/Library/Application Support/Microsoft/Teams/IndexedDB
~/Library/Application Support/Microsoft/Teams/Local Storage
~/Library/Application Support/Microsoft/Teams/tmp
After that, reboot your Mac, then reinstall Teams.
Odd... works for me on an M3 iMac and an M4 MBA with no problems.
Delete the app again, then delete the following files (not all of them may exist)
~/Library/Caches/com.microsoft.teams
~/Library/Caches/com.microsoft.teams.shipit
~/Library/Application Support/Microsoft/Teams
~/Library/Application Support/Microsoft/Teams/Application Cache/Cache
~/Library/Application Support/Microsoft/Teams/blob_storage
~/Library/Application Support/Microsoft/Teams/Cache
~/Library/Application Support/Microsoft/Teams/databases
~/Library/Application Support/Microsoft/Teams/GPUCache
~/Library/Application Support/Microsoft/Teams/IndexedDB
~/Library/Application Support/Microsoft/Teams/Local Storage
~/Library/Application Support/Microsoft/Teams/tmp
After that, reboot your Mac, then reinstall Teams.
Thanks I am working with a microsoft provider on this and they are a bit flummoxed
Exactly what model MacBook Air do you have and what version of macOS are you running?
MacBook Air M3 2024
15.4.1
Thanks appreciate your tip. I will give that a go. I did try deleting the caches but I may not have deleted all of the above.
How can I make Microsoft Teams App work on my MacBook Air?
