old iTunes purchase missing from Apple Music purchased list

Question

Level 1

4 points

old iTunes purchase missing from Apple Music purchased list

MacbookPro (2021) running Sonoma 14.4.1.

I have an old classical music album (Gerald Barry Orchestral Works) on my laptop that I tried to open on Apple Music. An authorization message popped up, so I authorized my computer to play it. A message popped up saying the authorization was successful. But the album's audio files still wouldn't play, and instead the authorization message popped up again. I purchased the album around 2007 or so through iTunes (obviously on a prior laptop).

The audio files show up as "protected MPEG-4 audio" files on my laptop.

MacBook Pro 14″, macOS 14.4

Posted on Apr 25, 2025 04:41 AM

Reply

Answer 1

clownbaby42 Author

Level 1

4 points

Apr 25, 2025 08:15 AM in response to Niel

Thanks for your reply.

I am, as far as I know, signed in with the Apple Account I used to buy it. It was a long time ago, but I don't have any record of any previous Apple Account; I've always used the same one.

I have been trying to restore it from a backup. That didn't work, as described above.

Redownloading it does not seem to be possible without buying it again, as it doesn't show up on my purchased list.

Reply

Answer 2

Niel

Community+ 2025

Level 10

739,655 points

Apr 25, 2025 06:21 AM in response to clownbaby42

Sign in with the Apple Account you used to buy it. If you already are, delete and redownload it or restore it from a backup.

(260040)

Reply

Answer 3

Niel

Community+ 2025

Level 10

739,655 points

Apr 26, 2025 05:53 AM in response to clownbaby42

Click here and ask Apple Support for assistance.

(260045)

Reply

old iTunes purchase missing from Apple Music purchased list

Similar questions