Contacts labels get changed by itself

My contacts have been experiencing a recurring bug that’s become increasingly common. The phone and email labels are changed, and the addresses are partially erased. I’ve found that recovering old database data from iCloud Drive is the only way to fix it, but unfortunately, this issue reoccurs every other day.


This is particularly frustrating because I never had this problem before iOS 16 was released.


I’ve also noticed that sometimes, I create new contacts using iCloud.com on my desktop. Could this be the cause of the problem?


If anyone here knows how to fix this issue, I would greatly appreciate any help.

iPhone 15 Pro Max

Posted on Apr 21, 2025 8:21 AM

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Apr 21, 2025 8:06 PM in response to beto.silva.br

"Contacts labels get changed by itself: My contacts have been experiencing a recurring bug that’s become increasingly common. The phone and email labels are changed, and the addresses are partially erased. I’ve found that recovering old database data from iCloud Drive is the only way to fix it, but unfortunately, this issue reoccurs every other day.[...]"

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Does anyone other than you have access to your Apple Account? If so, they may be making the change.

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Apr 22, 2025 8:25 AM in response to beto.silva.br

Thank you for the follow up reply.


Use iCloud:

Storing contacts locally (on your iPhone) is not an option. To keep your emails synced as they should, use iCloud (which it appears you are) —you’d enable Contacts in iCloud settings in your device(s). How many accounts do you have syncing with your Apple Account? If more than one, then assign the one account default account.

  1. Go to: Settings app
  2. Tap: Apps
  3. Tap: Contacts
  4. Tap: Contacts Accounts
  5. Toggle On: Contacts for each account seen
  6. Tap: Back (on top-left corner of screen)
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Apr 22, 2025 3:31 AM in response to TheLittles

No one has access to my account. Let me explain better:


My wife, for example: I have marked her cell phone number as "iPhone" and also put her full work address as "work".


Sometimes her cell phone number changes from iPhone to "phone" and her work address is partially erased and the label changes to "home".


This is just one example. It happens to many contacts.


Besides my iPhone 15 Pro Max, I only have 2 other devices under my username (besides my family's devices under their own usernames)... an iPad Pro M1 and an Apple Watch Ultra 2. All running the latest versions of their software.


I still haven't figured out what could be causing this...

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Contacts labels get changed by itself

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