How can I access my iCloud without old passcode on iPhone 13?

My old iPhone 13 is completely smashed. I am trying to log into my iCloud to download my information etc. when is asks for my previous devices passcode, it keeps telling me it’s incorrect when I know it’s the right code. Please help 😩


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iPhone 11, iOS 16

Posted on Apr 17, 2025 07:21 AM

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2 replies

Apr 21, 2025 10:39 PM in response to Ac4rro

Re: I am trying to log into my iCloud to download my information etc. when is asks for my previous devices passcode, it keeps telling me it’s incorrect when I know it’s the right code.


For access to iCloud:

Seems the best method is generally to enter the Apple (ID) Account log-in

(ie: generally an email address but in a few countries it can be a phone number)

and

the Apple (ID) Account password

and

obtain a verification code from a trusted computer or device (ie: one that is listed in the Apple (ID) Account.)

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Re: "when is asks for my previous devices passcode,

it keeps telling me it’s incorrect when I know it’s the right code".


It is likely that putting in the smashed iPhone's passcode can no longer allow access to it's saved log-in details for iCloud. So it would seem to be "incorrect" for gaining access, even if it is the passcode that once worked.

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Re: Please help:


Ways to: Sign in and use iCloud.com - Apple Support

or

See what to do: If you can't connect or sign in to iCloud - Apple Support


If you have forgotten your Apple (ID) Login and forgotten the Apple (ID) password or can't get a verification code without that particular but "trusted" / smashed device:

(Eg: Scroll to: "If you have a new Apple device" in the article below:)

If you forgot your Apple Account password - Apple Support

or

More info: If you have difficulty getting a verification code:

See: Get a verification code and sign in with two-factor authentication - Apple Support

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If all else fails:

See: How to use account recovery when you can’t reset your Apple Account password - Apple Support

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If needed: You can contact Apple Account Support or iCloud Support:

(There is a "Get Support" link (online chat, phone, eMail etc) at the bottom of their webpages (links below):

Apple Account - Official Apple Support or iCloud - Official Apple Support

Apr 21, 2025 10:44 PM in response to Ac4rro

"How can I access my iCloud without old passcode on iPhone 13?: My old iPhone 13 is completely smashed. I am trying to log into my iCloud to download my information etc. when is asks for my previous devices passcode, it keeps telling me it’s incorrect when I know it’s the right code. Please help"

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Getting Back Into iCloud:

Once you have access, download all of iCloud Drive. Use my User Tip: Getting a Quick and Direct "iCloud Drive-to-External Hard Drive" Download - User Tip

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How can I access my iCloud without old passcode on iPhone 13?

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