I cannot log on SSA.gov on Macbook Air in Firefox

If you are unable to use Safari to log in then exhaust all these suggestions: If Safari doesn't open a page or work as expected on Mac - Apple Support.

If you prefer Chrome and it works then use Brave:

https://brave.com/

No one needs Chrome.

Well, perhaps it was - but your original post is also lacking in useful details. For example - what do you mean that you "can't log on"? Do you mean:

• The ssa.gov website doesn't even load properly?
• The webpage loads but the form fields for your username and/or password are unselectable?
• You can fill in your username and password but the "Login" button doesn't work?
• You get an error about the username or password, even though it should work (are you using login.gov, id.me or an ssa.gov username?)?
• Everything works, but after logging in the page refreshes back to the login form page?
• Something else...?

"I cannot log on SSA.gov" isn't much to work with.

NaturePagan wrote:

Thank you - I used Chrome when I couldn't get in. I used to use Safari exclusively, but I could not get my bank website to work on it so I switched and now prefer Firefox. I use Chrome as my back up.

I get it. However, if your primary concern is specifically being able to use the site in Firefox, as opposed to a general inability to use the site no matter what browser you try, you're in the wrong place.

You can find support for Firefox here: https://support.mozilla.org/en-US/

I can sign in just fine using Safari. Maybe you should try that.

NaturePagan wrote:

I cannot log on SSA.gov on Macbook Air in Firefox. I'm up to date on all updates, cache cleared etc. It's been going on since the Russian Czar took over our country/Social Security in a dictatorship.

So what happens when you think outside the box and use a different web browser to access SSA.gov website?

"I cannot log on SSA.gov on Macbook Air in Firefox: I cannot log on SSA.gov on Macbook Air in Firefox. I'm up to date on all updates, cache cleared etc.[...]"

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Logging into SSA Via Firefox:

All politics aside, try clearing your cookies and caches: Delete browsing, search and download history on Firefox - Firefox. What happens when you use Firefox on a different device?

"I cannot log on SSA.gov on Macbook Air in Firefox. I'm up to date on all updates, cache cleared etc.[...]"

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Logging into SSA Via Firefox:

Provide a Screenshot:

IMPORTANT: Black out and and all personal info (i.e. names and passwords) by covering It with recolored rectangles and such, through use of the Photos app.