Permanently Restricted from Apple Cash and just made an account

I recently turned 18 and want to use Apple Cash. I want to be able to use Apples features and send and receive money from friends. I set up/verified myself within Apple Cash a few days after I turned 18 and and it says "Contact Apple Support." Upon contacting they said my account is permanently restricted. I asked if it due to my SSN and they said my SSN is only associated with one account; mine. I ask them to send the terms and conditions and I read through them and it is either SSN or fraud. Well if my SSN is fine and I just made the account and have not put any money in it how could there be fraud. After calling Green Dot Bank and speaking to an employee then supervisor and then corporate they all told me I am Permanently restricted due to Verification reasons. They are not giving me any reason as to why I am Permanently Restricted and saying it is due to their automatic system of verification and they can not override it. Any insight would be helpful or any fix with the system would be excellent.

iPhone 15 Pro, iOS 18

Posted on Apr 15, 2025 6:54 AM

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Apr 15, 2025 8:30 AM in response to Disco_23

It’s simply a business decision by the bank. If they don’t want you as a customer, that’s their decision to make. There are plenty of other banks that you can choose from.


You are probably in the process of being de-banked. Banks often refer to it as de-risking. De-banking is the closure of people's or organizations' bank accounts by banks that perceive the account holders to pose a financial, legal, regulatory, or reputational risk to the bank.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

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Permanently Restricted from Apple Cash and just made an account

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