Airpods 4 ANC, findme app shows missmatch, but on icloud.com/findme no issues

Hi

So, I got the new AirPods 4 ANC, and they connected okay, although the case isn't showing in the battery widget.

But the strange issue is that when I open the Find me app either on my IPhone 14 or IPad it shows miss matched, but in web browser under icloud.com/findme they appear and I can interact. I went through lengthy support steps, removing them completely restarting devices, turning off find me for the devices etc. also resetting the AirPods, yet nothing helps.

The Apple support when contacted ask me to check for the time and date, but there is nothing wrong with it.

I read in other forums that it might be due to a software/IOS issues.

But maybe someone here has an idea.

Thanks.

AirPods 4

Posted on Apr 14, 2025 12:21 AM

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Apr 14, 2025 12:44 AM in response to carmelo235

"Airpods 4 ANC, findme app shows missmatch, but on icloud.com/findme no issues"

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Troubleshooting AirPod Info:

A. Start here: If you see an alert that says "AirPods Mismatch" - Apple Support


B. Verifying Genuine AirPods:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.


C. Getting the Original Date of Purchase:

Did you purchase AppleCare with these? If so, enter the serial number here: https://checkcoverage.apple.com/. It will give you a date of when it renews (on the boom of the page). If not, contact Apple Support, proving them with the Serial Number (see below). If permitted, the Apple Rep would tell you over the phone. Provide them wit the Serial Number when calling.


D. A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:


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Apr 14, 2025 1:01 AM in response to TheLittles

Hi

Thanks for your reply.

I have done A,B,C already got limited coverage, didn't take out Apple Care.

On the other hand, had a reply from Support saying "Thank you for waiting, the problem is still under review, we still have no new comments on a resolution. We must wait for the engineering department to send us a new update to solve the widget issue, but it is already being reviewed." Might have to wait.

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Apr 14, 2025 1:29 AM in response to carmelo235

"Hi Thanks for your reply. I have done A,B,C already got limited coverage, didn't take out Apple Care. On the other hand, had a reply from Support saying 'Thank you for waiting, the problem is still under review, we still have no new comments on a resolution. We must wait for the engineering department to send us a new update to solve the widget issue, but it is already being reviewed.' Might have to wait."

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Then you should way it out.


Excellent job troubleshooting this, just contacting Apple Support!

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Airpods 4 ANC, findme app shows missmatch, but on icloud.com/findme no issues

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