How do I remove Activation Lock on iPhone with lost Apple Account credentials?

Hello Apple Support,


I hope you're doing well.


I am reaching out to request your assistance regarding an iPhone that belongs to my younger brother. Unfortunately, the device is locked with an iCloud Activation Lock, and we have lost access to the Apple ID associated with it.


Here is what we know:


- Full Name: Souhail

- Year of Birth: 2005

- We believe the Apple ID starts with: souhail...@icloud.com

- We remember the device passcode and have physical access to the device.

- IMEI Number: [352876112xxxxxx]

- We suspect that one of the following phone numbers may have been linked to the Apple ID:

- +2126366xxxxx

- +2127046xxxxx

- We also believe the password format was based on the name followed by "@" and two digits (e.g., Souhail@xx)


Unfortunately, we do not have the purchase receipt or the original box, as the device was a gift and has been used for a long time.


We are the rightful owners of the device and are only seeking to regain access to it. I kindly request that you review this case and let us know if there's any possible way to verify ownership and remove the Activation Lock.


Thank you for your time and understanding.


Best regards,

[Anass]



[Edited by Moderator]

iPhone 8, iOS 16

Posted on Apr 12, 2025 11:43 PM

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How do I remove Activation Lock on iPhone with lost Apple Account credentials?

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