How to resolve Apple One family subscription issue with daughter's Apple ID on a new iPhone?

I have Apple One family subscription. I switched phones and now my daughter's Apple ID isn't working even though she's still listed on my plan. Can anyone help? We've tried rebooting her phone, uninstalling and reinstalling Apple Music app. Android users but have never had a problem until now.


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iPad Air 3, iPadOS 18

Posted on Apr 4, 2025 10:42 AM

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Posted on Apr 5, 2025 12:16 PM

I would first make sure that a “Family” tab appears right below your name under Settings. If so, go to Family > Subscriptions and make sure all shared subscriptions show up there. (If she has an iPhone, she can do the same.)You can always try removing her from the Family group and re-adding her. Hope this helps!

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Question marked as Top-ranking reply

Apr 5, 2025 12:16 PM in response to Sasquatch5000

I would first make sure that a “Family” tab appears right below your name under Settings. If so, go to Family > Subscriptions and make sure all shared subscriptions show up there. (If she has an iPhone, she can do the same.)You can always try removing her from the Family group and re-adding her. Hope this helps!

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How to resolve Apple One family subscription issue with daughter's Apple ID on a new iPhone?

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