Can't open email links in Safari.

For some time, Mail has replaced email links with one from edgepilot that "analyzes for known threats". Just recently, when I click on a link I get a page in Safari that says Safari Can't Connect to the Server, followed by a page of code. If I go into the address bar and remove the edgepilot part (before the second "https"), the link opens with no problem. I'm running the latest version of Sequoia (15.4) on a 2020 MacBook Air (M1).


Any ideas?

MacBook Air 13″, macOS 15.4

Posted on Apr 3, 2025 09:07 AM

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Apr 3, 2025 09:23 AM in response to Mauricsb

Mauricsb wrote:

For some time, Mail has replaced email links with one from edgepilot that "analyzes for known threats". Just recently, when I click on a link I get a page in Safari that says Safari Can't Connect to the Server, followed by a page of code. If I go into the address bar and remove the edgepilot part (before the second "https"), the link opens with no problem. I'm running the latest version of Sequoia (15.4) on a 2020 MacBook Air (M1).

Any ideas?


I have no idea about this "edgepilot " never heard of it before this post... try disabling and compare your results.


if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



you can trouble shoot further you can:


—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.

 


—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



***wireless keyboard with rechargeable batteries— connect the charging cable, this will make the wired keyboard successful Safe Boot your Mac.

unplug all non-essential peripherals when testing

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS



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Can't open email links in Safari.

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