Error Playing Video Apple TV app Dr Phil’s Merit TV

Error Playing Video. All the other page navigation buttons work. “Wheel of misfortune” spins endlessly when I click OK.

tried other former suggestions mentioned on threads:

unplugged Apple TV from power and TV, allowed to sit off and reset.

Model A2169,(32 GB) tvOS 18.3

TV Samsung 7 series 50 software current version 2601.

attempted software update on both Apple TV and Samsung. No change.