How do I stop someone from controlling my iPhone 16 and Apple Account through unauthorized WiFi connections?

I recently purchased an iPhone 16 and started immediately (as soon as I walked out of the store) started having issues! Apple account changed, passwords changed!! I returned to the store 3 different times to get help, but all that the store did, and my carrier did, was send me to an Apple Store for a complete reset and change phone numbers, hoping that this would solve the issue! NOT!! This has happened 11 times! I keep telling them that “someone” is controlling me! My device, my WiFi, Bluetooth, absolutely everything! I am not receiving vital information, about my bank account, (hacked twice! Purchasing Apple and google products) ruined my credit! Even hidd n notifications for an apartment and extremely good jobs! Local law enforcement nothing!!!! “It’s a grey area” meaning no set standards for enforcement! I am literally harassed, recorded, photos, videos, you name it!! My life is not my own!! My carrier recently decided to send a new phone! Set it up fresh and go from there! So we did! That was 2 days ago! And immediately!!!! Everything started happening again!! In 2 days my Apple ID has changed 3 times and passwords! I’m not going there! This person is absolutely not hiding what he’s doing!! It’s like a game!! A competition! Let’s see who can get what they want first! Settings changing right before my eyes!?? I have had enough!!! There are 3 “Managed WiFi” accounts on my phone! Through my carrier, but they won’t even address that issue!? And can’t get rid of them for nothing!!!!! Help!!! Am I just doomed?? This has all been going on since November 16, 2023! And this is not even the half of it!! Any advice!??? Oh by the way Mac Sequoia is all over my searches and settings! Not iPhone!



[Re-Titled by Moderator]

iPhone 16, iOS 18

Posted on Mar 26, 2025 10:27 AM

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Posted on Mar 29, 2025 8:55 AM

Nothing in that list is even a minor indication your phone, computer or accounts were compromised. I don't think they have been, to be blunt. But since this is clearly concerning to you, I recommend the following:

  1. Go to your bank and have your online banking account deactivated. Have the ability for online transactions disabled and require a physical card and PIN for all transactions. You will not be able to buy anything online, of course.
  2. Contact the three credit bureaus - Equifax, Experian and Transunion, and have credit freezes put in place. This will prevent any credit-related transactions from taking place unless you unfreeze your credit - no mortgages, property rentals, credit cards, loans or anything involving credit checks.
  3. Stop using smart phones. Have your carrier provide you with a basic phone that supports calling and texting only, plus whatever built-in functions the phone provides. No App Stores, no Apps.
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Mar 29, 2025 8:55 AM in response to Watisay

Nothing in that list is even a minor indication your phone, computer or accounts were compromised. I don't think they have been, to be blunt. But since this is clearly concerning to you, I recommend the following:

  1. Go to your bank and have your online banking account deactivated. Have the ability for online transactions disabled and require a physical card and PIN for all transactions. You will not be able to buy anything online, of course.
  2. Contact the three credit bureaus - Equifax, Experian and Transunion, and have credit freezes put in place. This will prevent any credit-related transactions from taking place unless you unfreeze your credit - no mortgages, property rentals, credit cards, loans or anything involving credit checks.
  3. Stop using smart phones. Have your carrier provide you with a basic phone that supports calling and texting only, plus whatever built-in functions the phone provides. No App Stores, no Apps.
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Mar 26, 2025 5:39 PM in response to Watisay

Watisay wrote:

I’m sorry you think that it is unlikely!! It’s very likely! Malicious and downright destroying me! I am a 53 year old woman recently split with my ex! He’s not capable of this, but one of his family members is! It’s almost to the point that I feel like a child! The control not only goes along with the phone but my vehicle! It now has a timer keeping track of me and my Mothers antique flip phone!! We were eating supper the other night and her phone kept going off! I went to hook it up to charge and it had been recording us for an hour and 45 minutes! I don’t know where to go or what to do!!!


You are reporting being targeted by exploit tooling worth millions of dollars and by an immensely well-funded adversary. That tooling is very targeted based on available information.


A fair amount of this involves allegations of criminal activity as well, which is a discuss best with a lawyer, or with police, including whatever evidence you have accrued.


That all puts your reported situation well outside of what can be addressed around here.


You’ll want to conduct a detailed review of your security and your related practices, quite possibly obtaining forensics of your devices, and quite possibly also changes in how you store and maintain your devices and your information. None of which can happen around here. None of which is likely going to be free, either.


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Mar 26, 2025 6:04 PM in response to Watisay

Much of what you describe isn't plausible on the face of it - especially the idea of taking remote control of an antique flip phone.


While I agree that random "crazy-making" harassment is more likely to be perpetrated by someone known to you (criminals would simply steal from you, not harass you), I then have to wonder why you keep going back to Apple and your phone provider - as opposed, you know, to the police. Especially if you think this is related to a recent breakup - which would then become a possible domestic violence issue.


If this has been going on for one and a half years, surely you can recall some pertinent details, such as which apps you didn't install that keep reappearing. If nothing else, just insisting that you are being targeted and asking for help with no details gives people who might help you nothing to work with.

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Mar 27, 2025 4:36 PM in response to Watisay

No one is trying to ridicule you. You are not providing any details that anyone at all could use to actually diagnose what's might be occurring. you claim that you have been hacked, someone asks for details, you repeat that you've been hacked and get more indignant. Rinse and repeat.


So, like Zurarczurx just said - how about something like a screenshot of these strange profiles, the names of these apps you say you didn't download...how about anything at all that someone could actually try to diagnose?

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Mar 29, 2025 9:20 AM in response to Watisay

If you are using Chrome, Gmail , or signed into a Google account using web searches and concerned at all about your personal information or tracking, then you should delete those apps and close your Google account. That is not a device problem, that is a Google account problem.

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Mar 26, 2025 10:41 AM in response to Watisay

Watisay wrote:

I keep telling them that “someone” is controlling me! My device, my WiFi, Bluetooth, absolutely everything!

This is so unlikely as to be almost not worth considering. Unless you have data worth hundreds of thousands of dollars, no one is going to spend the money required to remotely access your iPhone's data. More mundane, less nefarious explanations make more sense.

I am not receiving vital information, about my bank account, (hacked twice! Purchasing Apple and google products) ruined my credit! Even hidd n notifications for an apartment and extremely good jobs!

That sounds as if you may not have set up notifications properly or you have Focus enabled.


Use notifications on your iPhone or iPad - Apple Support

View and respond to notifications on iPhone - Apple Support


Set up a Focus on iPhone - Apple Support


You might also want to do a Safety Check:


Safety Check for an iPhone with iOS 16 or later - Apple Support






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Mar 27, 2025 1:26 AM in response to Watisay

We'd like to help but you won't answer any questions or show us any evidence. Let's try again.


The three WiFi profiles - what are they called? - a screen shot would be best.


The apps that have been downloaded to your phone that you have not downloaded - what are they called? - a screen shot will help.


If you give us information we might be able to help but if you just continue to assert things which are difficult to believe then there's nothing we can do.

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Mar 29, 2025 8:30 AM in response to Watisay

Watisay wrote:

Since my last response, I was locked out of my account! But found some interesting new “programs” available on my device!!! I called Apple support and started telling them what they were and where they were coming from!! I wish I could post pictures! So. Tell me now what you think!
The Chromium
Git Repository
Google Open
Freenode
Github Page
Chrome Flags
Chrome Version chrome://version
Codereview chromium.org
Examples of what I found!!!!!
Command Line —use-mobile-user-agent-top-controls-hide-threshold-d=0.5—disable-domain—reliability—order file-memory-optimization—use-mobile-user-agent—enable-pinch——enable—viewpoint—
validate-input-event-stream-enable-long press-dragselection
And it goes on and on!!

CHROME FLAGS
74.0 3729 136
Warning Experimental features ahead! By enabling these features, you could lose browser data, or compromise your security or privacy. Enabled features apply to all users of the browser.

Override software list
override built-in software
Ignore geo blacklist
Disabled

Accelerated 2D canvas
enables the use of the GPI
#diable accelerated 2D canvas
Enabled
Composite render layers borders
Select HW strategies
Tint GL composited content
Show overdraw feedback
Partial swap!!!!

And it just keeps on going! When I talked to Apple support they wanted meme to contact law enforcement! But that’s a joke!! I have reported being hacked, because there has been money has been taken out of my bank account several times! Purchases from Apple and Google! My social security has been compromised! And nobody cares!!! Got any suggestions???


A list of benign app-related text strings is not credible evidence of a compromise. Nothing among those text strings is relevant to security. Well, not unless that was a list of somebody's passwords. Which seems unlikely.


All US social security numbers should be considered public information, given the widespread use of those strings on financial and official documentation, and given the multiple mass compromises of that data. Freeze your credit reports certainly, though a freeze unfortunately isn't a reliable means of blocking shenanigans.


Money allegedly stolen from your bank account is a banking matter, and potentially a criminal matter. No one here can assist with that. That's between you, your bank, your lawyer, and local police.


While nothing you have posted in this thread is an indication of a security issue, continuing to use devices and online services that you allege are compromised by immensely expensive exploit tooling and by immensely well-funded adversaries seems imprudent.

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Mar 29, 2025 11:34 AM in response to Watisay

Watisay wrote:

I am a 53 year old woman recently split with my ex! He’s not capable of this, but one of his family members is! ...
The control not only goes along with the phone but my vehicle! It now has a timer keeping track of me and my Mothers antique flip phone!! We were eating supper the other night and her phone kept going off!

This sounds fairly fantastical, especially the flip phone tracking by a vehicle? This makes entertaining reading, but I can't imagine physically how what you describe is taking place, especially with a flip phone.


And one of my two iPhones goes off all the time during dinner, I've learned to use "Do Not Disturb" to prevent that. It's not that I have been hacked, it's that my daughter always decides to call at 9pm her time, 3 hours later than me, which of course is dinner time here.


The real clue is that you mention you have an ex whose family members might be involved. Physical access to your devices or automobile, even if only in the past, can mean someone else can remotely log in to your accounts. You can easily secure them by turning off such access, changing passwords to routers and devices, and freezing remote purchases, temporarily.


You also say your Bluetooth is being used in this "hack." That is also a clue that you are being disingenuous with some details, Bluetooth only works over maybe ~ 50-100 feet distance at most. So the "hacker" is there in the next room or outside your front door? This does not sound like reality to me.


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Mar 29, 2025 12:51 PM in response to Zurarczurx

Zurarczurx wrote:

"There are 3 “Managed WiFi” accounts on my phone! Through my carrier, but they won’t even address that issue!?" I've asked for screenshots and names but get nothing back - in fact when anyone asks for hard evidence the OP wanders off somewhere else.

Most every user has managed wifi networks provided by their cell provider. I would actually be curious to know which one does not, as every major carrier I know of uses them. They are for access to WiFi networks of partnered providers when cellular connection is poor or non existent. T-Mobile uses them for a partnered connection with an Airline for inflight WiFi, Verizon offers WiFi in many major sports stadiums, and AT&T allows connections to their own WiFi networks.


Going to Settings > WiFi > Edit will reveal the Managed Networks provided by the cell provider. Removing the SIM card makes them immediately go away. This concern has been appearing more frequently, so I suspect there has been a recent uptick in the Social Media posts spreading fear to anyone that will listen.

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Mar 29, 2025 1:01 PM in response to Zurarczurx

I have in-laws who routinely forget passwords and then call the bank or the cable company - or whoever - and scream at people for changing their passwords "behind their back". People get confused and mis-attribute things all the time. And that's not even accounting for medical issues like dementia, brain tumours or psychosis. I'm happy to look past the long, rambling, technologically impossible walls of text.


But you're quite right, OP has been asked for examinable details multiple times, and my interest in this particular thread is waning.


As for the mini-spate of similar posts - maybe accusations of gang-stalking are the hot new trend.

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Mar 31, 2025 7:46 AM in response to g_wolfman

g_wolfman wrote:

Given that the OP is a 53 year old woman who seems unfamiliar with technology, I put most of that down to a combination of ignorance of the technologies involved and emotional overload from this perceived harassment.

I'm sure you didn't mean this to sound as if you assume older women can't understand technology and are inclined to become emotionally overwrought, but it kinda did sound like that.

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How do I stop someone from controlling my iPhone 16 and Apple Account through unauthorized WiFi connections?

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