Microsoft 365 Subscription not Working

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Level 1

10 points

Microsoft 365 Subscription not Working

Hello there,

I purchased the Microsoft 365 bundle from the AppStore, which should include Word, Excel, OneDrive, etc... It worked fine until today. I got a new dropdown message in Word telling me I needed a subscription to edit and save with Word on my MacBook Air M2...

I uninstalled Word and re-installed it from the AppStore. I tried to "Activate" and "Restore Previous Purchase" but it says I do not have a subscription under that Apple ID... But when I go to my mac's settings, under subscriptions, it clearly shows that I have a subscription for Microsoft 365, for 99$ per year.

Can someone please help?

Thanks

MacBook Air, 15.3

Posted on Mar 23, 2025 02:36 AM

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Answer 1

Top-ranking reply

timmers

Level 1

18 points

Apr 2, 2025 02:07 AM in response to bhanteA

This same thing happened to a colleague of mine. Her Office 365 was working just fine until this past Monday, March 31, 2025. We tried everything except uninstalling and reinstalling Office 365. I will check her Apple ID and verify that it has a subscription. I think that she may have one but using a different Apple ID.

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Answer 2

bhanteA Author

Level 1

10 points

Apr 4, 2025 04:35 AM in response to g_wolfman

I did not subscribe by using the hide my email feature. It was still not working, no matter what I tried. Then I simply entered my Microsoft login and it seems to be working now. But I think something is still wrong with the way Apple manages that subscription. It appears impossible to fix on my side when buying directly from the App Store. I thought it would be more convenient to subscribe via the App Store rather than Microsoft. But it turns out to be less seamless. Thanks for your answer!

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Answer 3

g_wolfman

Level 4

3,454 points

Mar 23, 2025 08:59 AM in response to bhanteA

Did you buy the subscription using Hide my Email? If so, did you try to log in using the same credentials?

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Answer 4

timmers

Level 1

18 points

Apr 2, 2025 02:08 AM in response to g_wolfman

We did not use Hide my Email. We subscribed 4 years ago before that was even an option.

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Answer 5

HWTech

Level 9

66,680 points

Apr 4, 2025 01:08 PM in response to bhanteA

Seems like this is a question for Apple App Store support and/or Microsoft themselves. Account & payment related issues can only be resolved by one of those two entities.

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Microsoft 365 Subscription not Working

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