Any issues with the latest iOS 18.3.2 software?

So, who is your carrier? If you have a mixed group, you have multiple devices and multiple carriers. This could just as easily be a carrier issue. In asking your group about issues you’ll need to create a poll for devices, manufactures, OS versions and cellular carriers. Once you learn those factors, you may start to see a pattern.

If it’s a mixed group chat with Android users, you’re not using iMessage, but regular text and that’s a cellular service provider issue. Apple will help you troubleshoot the issue, but more than likely refer you back to your provider.

The last security update for iPhone 6 series was January 2023, over 2 years ago. iPhone 7 last security update was January 2024 and I suspect will not receive any further updates. Several recent updates were not available to iPhone 7 users.

Squirt55 wrote:

AT&T.

I have tried those switches. Is there a way to talk with Apple and AT&T at the same time?

After doing more research it seems as if it is Verizon not enabling RCS and/or Android phones. I’m thinking at this point, to pull out all the non Apple texters in the group, then starting a separate group for them. It seems awfully cumbersome but I see it as a possible workaround. I do use WhatsApp and that doesn’t appear to have these issues.

I have had success in the past with Apple Support but I seem to be running into a stumbling block with this issue.

I did just that once. I called AT&T (they are also my carrier) and asked them to conference Apple into the call and they did. You also should consider you may not have an issue at all. The problem could be on the side of other members in your group chat. There are a LOT of variables involved in group texts.

If Face ID is not working for a particular app, then I suggest that you check Settings>Face ID & Passcode, then see if the app or apps in question are listed there for using Face ID. You can try turning them off for the particular app, then go back in and try activating it for that app again.

It would always allow to me log into my banking app using face ID

now despite it being turned on, it never even gives me that option. Instead I now have to enter my passcode each and every time. Can’t find a way for it to work.

I'm having a similar issue. The actual camera app works fine for me but if I am using any other app (Snapchat, Instagram, Fetch) these apps will only let me use the front facing camera. A couple of times Snapchat has shown me a black front facing camera screen as well. I hope they are able to provide you with some answers!

Nami30 wrote:

Accidentally update the latest iOS 18.3.2 because i forgot to turn off the automatic update. After updating the battery on my iphone 13 is unverified and the phone keep restarting :(

Take the device in for examination:

• Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
• Locate Apple Stores & AASP’s: Find a Reseller 
• iPhone Service & Repair: iPhone Repair and Service - Apple Support

Good luck!

Jeff Donald wrote:

I know. I wonder if it’s related to carrier implementation of RCS on iPhones and Text messaging systems.

Plenty of options to explore for an eager community member experiencing issues.

https://discussions.apple.com/content/attachment/332a7ec8-0809-45a1-bf57-c3c5351f3652

That’s only one screen in Messages Settings. This not an easy issue to resolve remotely. More suitable for a hands on approach with an Apple Store Genius, in my experience.

I've only had one messages issue with all the iPhones I've owned. And what ended up working, and perhaps what I should have suggested to Squirt was a conference call with me, my carrier and Apple higher level support. They worked together on the call to solve the issue for me. But you're right. Things are more complex with the addition of RCS, which requires support on all the carriers sides.

Ilhamminsha1122 wrote:

I can’t update my phone 😒

If your iPhone won’t update, please see: If your iPhone or iPad won't update - Apple Support. 

👉 Updating iOS: common issues and solutions - Apple Community

👉 If you see error 9, 4005, 4013, or 4014 when you restore your iPhone

Have a nice day, and good luck!

another_iphone_user22 wrote:

I’m not sure what went wrong, but ever since the update, the sound quality and volume have dropped significantly.

Whenever I play something, the audio comes out distorted and crackly.

P.S. I recently visited the service center for a battery replacement, and they also cleaned the speakers. Everything was working perfectly before the update.

Hello!

Please see the following Support Article: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Have a great day!

How do you know the carrier didn’t update your SIM card? SIM card updates are pushed OTA by the carrier and have nothing to do with the device manufacture or OS developer.

I see, thanks Jeff and Lobster. Much appreciated.

I know. I wonder if it’s related to carrier implementation of RCS on iPhones and Text messaging systems.

Plenty of options to explore for an eager community member experiencing issues.

That’s only one screen in Messages Settings. This not an easy issue to resolve remotely. More suitable for a hands on approach with an Apple Store Genius, in my experience.

The why questions generally require the engineers to answer. There is not a path for consumers to directly talk with the engineers. Why? It doesn’t make sense to have people making mid 6 figures answering support calls. It never happens in the general context of customer support. General support team members will escalate issues to higher levels of support until it eventually reaches a senior support engineer talking to engineers.

Now with that said, the screen before the one I shared has relevant switches/buttons to try as well.

Who is your carrier?