How to fix Qardio Heart Health app connection issues on iPhone?

I am receiving the same error message of my new iPhone 16 Pro. "The Qardio service cannot be reached. Please check your internet connection and try again."

Yes, I second this question. If anyone knows of another app that will pair with all the Qardio devices, please post it here in BOLD CAPITAL LETTERS or regular size letters YES? PLEASE?

Download the ‘Health Diary by MedM’ app. It connected seamlessly to my Qardio Arm Blood pressure monitor and also to a set of “off-brand” Bluetooth digital scales.

I have tried everything to contact someone at Qardio and concluded that they couldn't care less. I have a blood pressure device that I can no longer use because it is incompatible with other devices. I just screen. What a colossal waste of my hard-earned money. I hope Qardio can recover from bankruptcy and get the business back on track because they have made very nice, high-quality products that work great!

Is there any other app that can obtain the data? I cannot get into the app. The BPM is now a paper weight. Can anyone guide me. Thanks

Unable to even get into the App and use the BP cuff offline. I removed the APP and reinstalled and still get the same message.

Downloaded the MedM Health app as you suggested. Yes, I was able to connect via bluetooth with the Qardio BP Cuff. However, it was only a connection and did nothing to allow the cuff to work.

So, I reached out to MedM Health and received the following response in bold below. Hopefully, others will contact MedM Health to share their interest. Personally, I would be willing to pay a reasonable annual fee.

Thank you for your message.

While the MedM Health app may detect the Qardio blood pressure monitor via Bluetooth, the device is not yet officially supported, as we do not have access to its full communication protocol. Because of this, the app is unable to properly control the cuff or receive accurate readings.

We’ve already added the task of integrating Qardio devices to our internal backlog and are actively trying to contact Qardio to obtain the necessary technical documentation for proper support. We will keep you informed of any progress regarding this integration.

In the meantime, you can view the full list of devices currently supported by MedM here:

https://www.medm.com/sensors.html

Please let us know if you have any further questions — we’ll be happy to assist.

tscats wrote:

Tried the VPN approach to no avail, but thanks for the suggestion. App worked fine until I purchased a new iPhone. Is there a possibility someone for money or the fun of it could hack the app and bypass the login step? I hate to loose access to the Blood Pressure device.

Nope. The website has been hit and miss for all users and mostly it is a miss. As stated this is due to the status of the Qardio company that is in jeopardy and getting support from them is now not even likely. That is not a good sign. If they are not maintaining customer support it is not likely they are maintaining server access required for the app to work.

Awesome news! Is there a sign-up list to be notified when the task of integrating Qardio devices is complete?

Geoffrey Radbill wrote:

Qardio - is anybody still there?

No one from Qardio is here and, as Mac Jim ID stated on March 20th in this thread: "Their business is struggling and they have even filed for bankruptcy in the Netherlands. Your best option is to try and contact them for any issues."

I have the same problem as everyone who is posting. I wish there were another app we could use with the Qardio equipment. The app must be able to pair with the Qario equipment. Hopefully, we will get news from Qardio regarding whether they are going to recover or not.

Thanks,

Kim

Icklewickle wrote:

I have qardio arm and it keeps saying check internet connection? How can I rectify internet and Bluetooth working but still says same message …, can anyone help me

It is saying that because the Qardio servers are down. There is nothing wrong with your device connecting to the internet. The problem is with the Qardio company for the reasons already discussed here.

Tried the VPN approach to no avail, but thanks for the suggestion. App worked fine until I purchased a new iPhone. Is there a possibility someone for money or the fun of it could hack the app and bypass the login step? I hate to loose access to the Blood Pressure device.

Their business is struggling and they have even filed for bankruptcy in the Netherlands. Your best option is to try and contact them for any issues.

DanielSPeralta wrote:

I can not open the app. to use the BPM cuff or see any of my previous data. It’s ask for my login and then cannot reach server. Any idea to log into the app?

The app/service is broken, and the company appears to be in bankruptcy.