How to fix Qardio Heart Health app connection issues on iPhone?

One more puzzle piece. In the past I always used a Gen 6 iPad with Qardio, it , of course, has been dead. Today I hit the app and it asked to pair, then the green Start appeared. I used the app and then poked around at my history, that's when I lost control of the App. Wants to come back but the login immediately appears.

DanielSPeralta wrote:

Some guidance on this would be greatly appreciated on how to do this.

Sign up for a free trial of any VPN provider such as PIA (private Internet access) download the app on your phone, choose France as your VPN source hit connect open the Qardio app and try to login if it does not work create a new account that is what worked for me last night.

Carefully review the privacy policy of any free or low cost VPN you use. They may be that cheap because they are harvesting your information. Also keep in mind that VPNs may interefere with other apps on your phone such as banking apps. Often, turning the VPN off isn't enough, you need to remove it.

Geoffrey Radbill wrote:

Did exactly as you suggest. Changed my hotspot vpn to the UK. Received the same responses as in the past which would suggest that Qardio's servers are down.

Did you make sure that the Qardio app was closed then logged onto the VPN? The first time I did at the app was not closed. I closed it re-launched it. It would not let me login with my account I had created previously, but I was able to create a new one with no problem. I am now able to login.

Still does not work. Did as you suggest. Even deleted the app first. Then went to app store via my Paris VPN site. Downloaded app and attempted to set up a Qardio Account. Same ole message - "service cannot be reached.

Any other suggestions?

Icklewickle wrote:

I have qardio arm and it keeps saying check internet connection? How can I rectify internet and Bluetooth working but still says same message …, can anyone help me

It is saying that because the Qardio servers are down. There is nothing wrong with your device connecting to the internet. The problem is with the Qardio company for the reasons already discussed here.

Okay, that one puzzles me totally. lol

Does the iPhone 8 version even log into their servers? Maybe the old versions were standalone? I don't even know how you could tell if it's trying to log in to their servers. I suppose you could turn off wifi and cellular and just connect via bluetooth to the device and see if it works?

If so the iPhone 8 ver doesn't need the servers at Quardio.

tscats wrote:

Tried the VPN approach to no avail, but thanks for the suggestion. App worked fine until I purchased a new iPhone. Is there a possibility someone for money or the fun of it could hack the app and bypass the login step? I hate to loose access to the Blood Pressure device.

Nope. The website has been hit and miss for all users and mostly it is a miss. As stated this is due to the status of the Qardio company that is in jeopardy and getting support from them is now not even likely. That is not a good sign. If they are not maintaining customer support it is not likely they are maintaining server access required for the app to work.

I guess I'm wondering if earlier versions of the app didn't maintain a history of the readings and therefore had no need to reach out to the servers. Perhaps history was added later. I'm sorry some of you can no longer see your history. It's very helpful to see over months and years of monitoring blood pressure, how you've progressed. I'm charging my old iPhone 6 now to test out the app so I can see what you're seeing.

Watson! The game is afoot! This is awesome. This morning I decided to try and send the APP on the Xr to an iPad and see if it performs the same, haven't been able to do that yet. But I am very happy to read that my APP is not an Alien with it's own embedded power system.

Never heard back from MedM Health. Was able to pair apple watch 9 with qardio bp cuff and IT WORKED. However, as Qardio website is inoperative, I was unable to save readings to Apple Health. For edification, I already had the Qardio App on my iPhone 13 and Apple Watch. Here are the steps followed:

• Took batteries out of Qardio Cuff and reinstalled them; opened the cuff and confirmed that pairing light came on.
• Opened Qardio App on Watch.
• Placed cuff on arm. Followed steps and a green "Start" button appeared on watch.
• Clicked "Start" and Qardio Cuff inflated and took/showed the reading. Note that I took several readings and all appeared accurate.

As I recall, I was then asked if I wanted to save the reading with Qardio or Apple Health. I went through the steps and eventually received an error message as the Qardio website is inactive. Was able to take additional readings by clicking the back arrow, which took me back to the "Start" button. Thrilled that the Qardio Cuff is no longer a paper weight. Very disappointed with Qardio for so abruptly dropping their customers without workaround instructions.

Good luck - I hope that this is helpful.

It works! If you have an Apple Watch.

I removed the app from my iPhone Bluetooth connections. Deleted the app from my iPhone. Redownloaded the app. Nothing has changed as discussed by many. It’s dead.

But the app also downloaded to my Apple Watch. I opened the app on my watch, followed the easy process to connect the watch to the Qardio BP unit. It works! Got the readings and will have to manually add these to the Apple Health app.

I was five minutes from throwing it in the recycle box for the 10th time.

Geoffrey Radbill wrote:

Qardio - is anybody still there?

No one from Qardio is here and, as Mac Jim ID stated on March 20th in this thread: "Their business is struggling and they have even filed for bankruptcy in the Netherlands. Your best option is to try and contact them for any issues."

Download the ‘Health Diary by MedM’ app. It connected seamlessly to my Qardio Arm Blood pressure monitor and also to a set of “off-brand” Bluetooth digital scales.

I have the same problem as everyone who is posting. I wish there were another app we could use with the Qardio equipment. The app must be able to pair with the Qario equipment. Hopefully, we will get news from Qardio regarding whether they are going to recover or not.

Thanks,

Kim