How do I address scratched screen and poor condition from an authorized Apple reseller?

Authorized apple reseller sent me back my macbook with scratched up screen and in disgusting condition

[Re-Titled by Moderator].

MacBook Pro 16″, macOS 15.3

Posted on Mar 18, 2025 2:48 AM

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1 reply

Mar 18, 2025 7:53 AM in response to Mu2025

Mu2025 wrote:

Authorized apple reseller sent me back my macbook with scratched up screen and in disgusting condition

[Re-Titled by Moderator].

you can submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

take it back to the store or contact the store— and ask for the manager if you think you have been wronged...

ref: Clean your Mac computer's screen or display

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How do I address scratched screen and poor condition from an authorized Apple reseller?