I applied for the Apple Card before the promotion deadline, based on my local time zone (Western Time). However, I was denied the promotional credit because Goldman Sachs counts the deadline in Eastern Time. The terms didn’t clearly state this, and I believe this is unfair. Has anyone else experienced this issue? Any advice on how to resolve it?
I get the grief, but it’s not going to lead to a successful resolution for you.
A couple of things to understand. Your Apple Card is issued and serviced by Goldman Sachs Bank. GS is a federally regulated bank. Apple is not a bank and cannot impose their will on GS.
Do, you have the case number for your dispute? If so, I suggest you call (Call toll-free at 877-255-5923) an Apple Card Specialist at Goldman Sachs Bank. Chat is not effective in these matters. Immediately ask for a supervisor. Politely express your frustration, explain that the fine print has no limitation as to time zone and you feel you’re justified in asking them to honor their promotion. Then let’s see what the supervisor offers and let me know how it goes.
That is really great news. You did the right thing and we had one more option too. This put a smile on my face. It was just 7 days ago too. You did really good. Thank you for sharing the news and I hope you have a great rest of your week!
I mailed a letter to Goldman Sachs Bank USA, Salt Lake City Branch
Lockbox 6112
P.O. Box 7247
Philadelphia, PA 19170-6112
Same to you!! Thank you.
Good News! I got $300 credit back! Thanks for your advices.
I chatted with the specialist couple times and they filed a case for me and kept coming back I am not qualified. They couldn’t see the problem there. The email was misleading customer. They weren’t helpful and care. I expected Apple products and services more than that… very disappointed.
Which specific promotion are you referring to?
Get $300 back with a new Apple Card. Until 1/13.
Thanks for the update. I’m trying to reach out to some friends to see about the offer and fine print.
Thank you! I looked at the terms and all the details when I applied and couldn’t see anything about the time zone.
I don’t have a copy of T&C but I’m told they did reference it being governed by some regulations or state laws. Do you actually have a screenshot or link to sign up promotion T&C?
You’re right, it doesn’t specify a time zone. Good catch!
Did you call or chat with an Apple Card Specialist at Goldman Sachs?
Thanks for your advices, Jeff!! I appreciate that.
Issue with Apple Card Promotion Credit Due to Time Zone Difference
