iPad Pro M4 no longer showing Battery Maximum Capacity

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Level 1

21 points

iPad Pro M4 no longer showing Battery Maximum Capacity

I bought a new iPad Pro M4 in August 2024. For the first three months, I always used it while connected to power, and maybe once or twice a week, I would use it on battery until it dropped to 20%, then charge it back up to 80%. However, in late November, the iPad suddenly stopped showing the maximum battery capacity as it used to. Instead, under the Maximum Capacity settings, I now see the message: 'iPad must be regularly used while not connected to power to show maximum capacity. Learn more' along with a link to a page explaining the reason.

Since then, I have been using it on battery and never while connected to power, but even after months, it still does not show the Maximum Capacity. I contacted Apple Support, but they had no idea how to resolve this issue. Resetting the iPad also didn’t help.

Has anyone else experienced this issue? Any recommendations?

iPad Pro 13-inch (M4) running the latest iPadOS 18.3.1

iPad Pro, iPadOS 18

Posted on Mar 8, 2025 02:55 AM

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Answer 1

Top-ranking reply

Mac Jim ID

Level 9

53,594 points

Mar 8, 2025 08:06 AM in response to M-Ibrahim

Turn off your 80% Limit and let it charge to 100%. It may need to do that a couple of cycles. With 80% limit turned on, the iPad will charge to 100% on its own occasionally to calibrate the battery to report and report accurate Battery Health, but if that is prevented by unplugging before it gets the chance to charge to 100%, then the calibration will never happen. After that you can turn on 80% limit again, but just make sure you do let it charge fully whenever it needs to.

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Answer 2

Mar 8, 2025 03:13 AM in response to M-Ibrahim

Same exact issue, I do not charge until 10-20% remaining and have never been able to see battery health, just shows same message, also Ipad pro M4.

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Answer 3

M-Ibrahim Author

Level 1

21 points

Mar 9, 2025 12:19 PM in response to Mac Jim ID

This solved the issue. Thank you!

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Answer 4

Mac Jim ID

Level 9

53,594 points

Mar 9, 2025 12:41 PM in response to M-Ibrahim

M-Ibrahim wrote:

This solved the issue. Thank you!

Right on! Glad I could help.

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Answer 5

Apr 11, 2025 04:05 AM in response to Mac Jim ID

I’ve had the 80% charge limit off for a month now and will only charge when below 20% capacity, keeping my ipad off charge otherwise and still no maximum capacity indicator, would have gone through at least 10 cycles since turning it off..

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Answer 6

M-Ibrahim Author

Level 1

21 points

Apr 11, 2025 04:18 AM in response to Regular_steven

Let it completely drain till it powers off, then charge it to 100% without using it during the charging process, and keep it connected to power even after it reaches 100% for couple of hours. Hope this works.

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